Member Service Support Representative (Full-Time, 14 Month Term) Oakbank

Access Credit Union; Oakbank; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

100% health benefits

Employer-matched pension plan

Career advancement opportunities

Job summary

Access Credit Union in Oakbank, MB is seeking a dedicated Member Service Support Representative to deliver exceptional member experiences. You will greet members, respond to inquiries about basic credit union products, and promote services while providing administrative support to branches in Beausejour, Oakbank and Whitemouth.

The role emphasizes service excellence, product knowledge and teamwork, with opportunities for referral development and community involvement.

Qualifications

• Grade 12 diploma or equivalent.
• Business Administration or other post-secondary education would be considered an asset.
• Previous customer service experience.
• Demonstrated desire to serve others in a friendly and professional manner.
• Ability to identify and willingness to act upon sales and service opportunities.
• Basic understanding of account opening and credit granting functions.
• Strong interpersonal and communication skills, both verbal and written.
• Attention to detail with high degree of accuracy.
• Ability to work in fast-paced environment and perform well under pressure.
• Ability to prioritize using sound judgment to make timely and effective decisions.
• Knowledge of Access Credit Union’s products and services.
• Ability to follow standardized policies and procedures.
• Knowledge of risk management within the financial industry.
• Proficient computer skills

Responsibilities

• Greet members and respond to inquiries on basic credit union products and services.
• Responsible for member problems and resolutions wherever possible, referring more complex issues to the appropriate person or department.
• Refer members, in person or via telephone, to appropriate staff members and departments as necessary.
• Solicit new members and foster business development through service excellence, product knowledge and teamwork.
• Provide clerical support and assistance to the department or branch staff.
• Process all required reports and documentation efficiently and accurately ensuring deadlines are met.
• Coordinating resources and supplies to ensure Access standards are met.
• Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.
• Actively look for referral opportunities for both lending and wealth teams
• Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.
• Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.
• Differentiate between credit union and competitor products and services in terms of member needs.
• Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.

Skills

Customer service

Communication skills

Computer skills

Sales opportunities

Attention to detail

Education

Grade 12 diploma

Post-secondary education Asset

Job description

Grow your career with one of Manitoba’s Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee’s contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

• Do good

• Be better

• Own it

• Move forward

The Member Service Support Representative provides a superior member experience by greeting members, responding to inquiries and promoting the products and services of the credit union while providing administrative support to the various departments and/or branch.

Member Services

• Greet members and potential members, responding to inquiries on basic credit union products and services.

• Responsible for member problems and resolutions wherever possible, referring more complex issues to the appropriate person or department.

• Refer members, in person or via telephone, to appropriate staff members and departments as necessary.

• Solicitnew members and foster business development through service excellence, product knowledge and teamwork.

Administrative Support

• Provide clerical support and assistance to the department or branch staff.

• Process all required reports and documentation efficiently and accurately ensuring deadlines are met.

• Coordinating resources and supplies to ensure Access standards are met

Team Work

• Maintainopen communication and cooperation with other staff toensure a friendlyand efficient work environment.

Business Development & Community Relations

• Actively look for referral opportunities for both lending and wealth teams

• Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.

• Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.

• Differentiate between credit union and competitor products and services in terms of member needs.

• Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

Essential Qualifications

• Grade 12 diplomaor equivalent

• Business Administration or other post-secondary education would be considered an asset

• Previouscustomer service experience

• Demonstrated desire to serve others in a friendly and professional manner

• Abilitytoidentify and willingness to act upon sales and service opportunities

• Basic understanding of account opening and credit granting functions

• Strong interpersonal andcommunication skills, both verbal and written

• Attention to detailwith high degree ofaccuracy

• Ability to work in fast-paced environment and perform well under pressure

• Ability to prioritize using sound judgment to make timely and effective decisions

• Knowledge of Access Credit Union’s products and services

• Abilityto follow standardized policies and procedures

• Knowledge of risk management within the financial industry

• Proficient computer skills

Note: This position provides lending services support to the Beausejour, Oakbank and Whitemouth branches.

Employee Sub-Type

Fixed Term (Fixed Term)

Target End Date

2027-11-23

Starting Salary

$39,000

Salary Band

$37,752.00 - $46,258.00

In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.

Applications for the position close at 12:01 a.m. on the Job Posting End Date.