Member Service Representative I (Full-time, permanent) Vita

Access Credit Union; Vita; On-site; CAD 39,000 - 46,000; Full time

Benefits offered by this job

100% company paid health benefits

Employer-matched pension plan

Continuing education opportunities

Career advancement opportunities

Job summary

Access Credit Union is seeking a dedicated Member Service Representative to deliver high-quality financial services to members and prospective clients. You will process deposits, withdrawals, loans, and payments while building trusted relationships and understanding member needs.

You will promote products and services, cross-sell where appropriate, and maintain up-to-date knowledge of policies and risk controls. A service-oriented mindset and attention to detail are essential.

Qualifications

• Grade 12 diploma or equivalent.
• Business Administration or related post-secondary education is an asset.
• Strong customer service and sales mindset.

Responsibilities

• Process over-the-counter financial services efficiently and professionally.
• Balance cash drawer and ATM transactions daily.
• Resolve routine member account problems and respond to inquiries.
• Promote Access Credit Union products and services to secure sales.
• Cross-sell and build member relationships through service excellence.
• Adhere to risk management, security, and internal policies.

Skills

Customer service

Sales & cross-selling

Interpersonal communication

Attention to detail

Teamwork

Decision making under pressure

Education

Grade 12 diploma

Business Administration or related post-secondary education asset

Tools

CRM software

Job description

Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.At Access Credit Union, our values are straightforward:Do goodBe betterOwn itMove forwardThe Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.Key Responsibilities & AccountabilitiesMember ServicesProcess over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing.Balance transactions including ATM, night deposits and the cash drawer on a daily basis.Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.Adhere to security procedures as they relate to the position including the safeguarding of cash, negotiable items and the prevention of fraudulent transactions.Meet the requirements for balancing, un-located outages, high-risk errors and daily work audits within the designated timelines and targets.Proactively respond to member inquiries in all mediums (in person, answering the branch phone, respond to email).Understand and uses knowledge of member's financial situation to effectively position the value of products and services.Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.Relationship ManagementDifferentiate between credit union and competitor products and services in terms of member needs.Using an advice-based approach, communicate product and service information to secure sale of Access Credit Union’s products and services.Utilize fact finding questions and techniques to overcome business objections; ask for sale.Cross-sell all credit union products; solicit new members; foster business development through service excellence and product knowledge.Maintain up-to-date knowledge of all products and services offered by the credit union and relevant policies and legislation by regularly reviewing literature and attending update meetings.Team WorkMaintain open communication and cooperation with other staff to ensure a friendly and efficient work environmentWork collaboratively with other team members to achieve organizational and department objectives.Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success.Business Development & Community RelationsActively look for referral opportunities for both lending and wealth teamsParticipate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.Differentiate between credit union and competitor products and services in terms of member needs.Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.Essential QualificationsGrade 12 diploma or equivalentBusiness Administration or other post-secondary education would be considered an assetMinimum of 1-year previous experience in customer/member service roleAdditional experience and/or development from the Member Services Representative (MSR) positionDemonstrated desire to serve others in a friendly and professional mannerAbility to identify and willingness to act upon sales and service opportunities· Strong interpersonal and communication skills, both verbal and writtenAttention to detail with high degree of accuracyAbility to work in fast-paced environment and perform well under pressureAbility to prioritize using sound judgment to make timely and effective decisionsKnowledge of Access Credit Union’s products and servicesAbility to follow standardized policies and proceduresBasic knowledge of risk management within the financial industryProficient computer skillsEmployee Sub-TypeRegularStarting Salary$39,000Salary Band$37,752.00 - $46,258.00In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.If you are interested in this position, apply today!