Member Service Representative I (Full-Time, 6 Month Term) St. Mary's

Access Credit Union; St. Mary's; On-site; CAD 39,000 - 46,000; Part time

Benefits offered by this job

Health benefits

Pension plan

Continuing education

Career advancement

Job summary

Access Credit Union is hiring a Member Services Representative to deliver high-quality financial services to members and prospects. You will process deposits, withdrawals, loans, and payments, while proactively addressing member needs and promoting available products and services.

The role emphasizes relationship-building, knowledge of products, and adherence to security and risk procedures in a fast-paced branch environment. Fixed-term position with competitive salary and benefits.

Qualifications

• Grade 12 diploma or equivalent.
• Business Administration or other post-secondary education would be considered an asset.
• Minimum 1 year experience in customer/member service.
• Strong interpersonal and communication skills, both verbal and written.
• Attention to detail with high degree of accuracy.
• Ability to work in a fast-paced environment and under pressure.
• Knowledge of Access Credit Union’s products and services.
• Proficient computer skills.

Responsibilities

• Process over-the-counter financial services efficiently and professionally.
• Balance transactions daily and manage cash drawer and ATM/ night deposits.
• Respond to member inquiries via in person, phone, or email.
• Cross-sell Access Credit Union products and services; refer opportunities to lending/wealth teams.
• Maintain up-to-date knowledge of products, policies, and risk management.

Skills

Customer service

Communication

Attention to detail

Time management

Education

Grade 12 diploma

Post-secondary education in Business Administration

Job description

Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.At Access Credit Union, our values are straightforward:Do goodBe betterOwn itMove forwardThe Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.Key Responsibilities & AccountabilitiesMember ServicesProcess over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing.Balance transactions including ATM, night deposits and the cash drawer on a daily basis.Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.Adhere to security procedures as they relate to the position including the safeguarding of cash, negotiable items and the prevention of fraudulent transactions.Meet the requirements for balancing, un-located outages, high-risk errors and daily work audits within the designated timelines and targets.Proactively respond to member inquiries in all mediums (in person, answering the branch phone, respond to email).Understand and uses knowledge of member's financial situation to effectively position the value of products and services.Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.Relationship ManagementDifferentiate between credit union and competitor products and services in terms of member needs.Using an advice-based approach, communicate product and service information to secure sale of Access Credit Union’s products and services.Utilize fact finding questions and techniques to overcome business objections; ask for sale.Cross-sell all credit union products; solicit new members; foster business development through service excellence and product knowledge.Maintain up-to-date knowledge of all products and services offered by the credit union and relevant policies and legislation by regularly reviewing literature and attending update meetings.Team WorkMaintain open communication and cooperation with other staff to ensure a friendly and efficient work environmentWork collaboratively with other team members to achieve organizational and department objectives.Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success.Business Development & Community RelationsActively look for referral opportunities for both lending and wealth teamsParticipate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.Differentiate between credit union and competitor products and services in terms of member needs.Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.Essential QualificationsGrade 12 diploma or equivalentBusiness Administration or other post-secondary education would be considered an assetMinimum of 1-year previous experience in customer/member service roleAdditional experience and/or development from the Member Services Representative (MSR) positionDemonstrated desire to serve others in a friendly and professional mannerAbility to identify and willingness to act upon sales and service opportunities· Strong interpersonal and communication skills, both verbal and writtenAttention to detail with high degree of accuracyAbility to work in fast-paced environment and perform well under pressureAbility to prioritize using sound judgment to make timely and effective decisionsKnowledge of Access Credit Union’s products and servicesAbility to follow standardized policies and proceduresBasic knowledge of risk management within the financial industryProficient computer skillsEmployee Sub-TypeFixed Term (Fixed Term)Target End Date2027-05-05Starting Salary$39,000Salary Band$37,752.00 - $46,258.00In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.If you are interested in this position, apply today! Applications for the position close at 12:01 a.m. on the Job Posting End Date.