Member Service Representative, Mobile

Community Savings Credit Union; Vancouver; On-site; CAD 55,900 - 70,300; Full time

Benefits offered by this job

35‑hour work week

RRSP contribution

Health days

Paid vacation

Tuition reimbursement

LinkedIn Learning

Job summary

Community Savings Credit Union is seeking a Mobile Member Service Representative to process financial transactions, assist members with services, and support branch campaigns. The role contributes to a unionized team across lower‑mainland branches and emphasizes confidentiality and compliance.

The position offers a 35‑hour work week with extensive benefits, RRSP contributions, paid health days, and vacation, plus learning and development programs.

Qualifications

• Grade 12 plus a minimum of 12–15 months experience as a full‑service teller or Member Service Representative with a financial institution.
• Equivalent combination of the above may be appropriate.

Responsibilities

• Process financial and non‑financial transactions using the computerised Banking System and automated cash dispenser.
• Provide a variety of services to members.
• Service ATM, balance and reconcile ATM transactions.
• Conduct end‑of‑day balancing procedures and reconcile outages.
• Review daily, weekly and monthly computer‑generated reports.
• Follow money‑laundering policy and procedures.
• Maintain member confidentiality, receive and record temporary cheque orders.
• Participate in branch campaigns and telemarketing programme.

Skills

Cash handling

Customer service

Education

Grade 12 + 12–15 months teller experience

Job description

MOBILE MEMBER SERVICE REPRESENTATIVE

We exist to unite working people to build a just world

Community Savings Credit Union’s team is passionate about transforming our Social Purpose into action. We are the fastest growing and the largest fully unionized Credit Union in BC. For over 80 years we have been making an impact in the communities we live in by supporting working families through our financial products, services, advocacy and commitment to our team members’ well‑being. This role is an opportunity to become a Social Purpose Advocate and play a crucial part in building a just world.

The Role

• Process financial and non‑financial transactions using the computerised Banking System and automated cash dispenser.
• Provide a variety of services to members.
• Service ATM, balance and reconcile ATM transactions.
• Conduct end‑of‑day balancing procedures and reconcile outages.
• Review incoming and outgoing collections.
• Report large deposits and withdrawals.
• Provide central cash service to MSRs on a rotating or relief basis.
• Balance utilities and remit to CUCBC.
• Open and verify night deposits.
• Process post‑dated diary file transactions.
• Retrieve cards, stamps, cashables and safeguard cash, keys, cards and stamps.
• Advise members of outstanding chargeback items.
• Review daily, weekly and monthly computer‑generated reports.
• Hold combinations.
• Act as a buddy for new MSRs.
• Conduct regular weekly outgoing telephone calls.
• Follow money‑laundering policy and procedures.
• Maintain member confidentiality, receive and record temporary cheque orders.
• Participate in branch campaigns and telemarketing programme.
• Conduct cash counts in joint custody.
• Replenish supplies at member counters.
• Maintain up‑to‑date knowledge of robbery and emergency procedures.
• May perform duties related to administration of estate accounts, opening Merchant MasterCard accounts, reviewing monthly reports of written‑off service charges, receiving reports of lost or stolen MasterCard and POS cards, calculating Law Foundation interest payments, and performing clerical functions related to member accounts.
• This role supports our lower‑mainland branches.

Qualifications

Grade 12 plus a minimum of 12–15 months experience as a full‑service teller or Member Service Representative with a financial institution.

Equivalent combination of the above may be appropriate.

Compensation & Perks

• 35‑hour work week
• We contribute 13 % of your monthly salary to your CSCU RRSP Account – no matching or minimum contribution required.
• Up to 12 paid health days per year – unused balance paid out half at year‑end.
• Up to 6 weeks of paid vacation per year
• Paid volunteer hours
• Up to $5,000 per year interest‑free loan for home computer or fitness equipment.
• Staff mortgage and personal loan rates.
• Tuition reimbursement policy.
• Learning and development programmes including paid LinkedIn Learning membership.
• Benefit package that includes:
• Unlimited RMT massages & physio – this is not a typo.
• $500 annual health‑care spending allowance.
• $200 vision every 12 months.
• 100 % basic and 75 % major dental coverage and 50 % orthodontic (up to $2,000 lifetime) coverage for the employee and dependents.
• Out‑of‑country travel insurance.
• Wellbeats on‑demand video streaming platform with expert‑led fitness, nutrition and mindfulness classes.
• $2,000 annual mental health coverage & iCBT (Internet‑based Cognitive Behavioural Therapy).
• CarePATH provides support to members and families in the event of illness or other health crises.
• 3× annual salary life insurance coverage.
• Family building, fertility drugs and gender affirmation benefits.
• Exclusive discounts with Perkopolis.
• Telemedicine.

The salary for this unionized position is set in accordance with the applicable Collective Agreement. The current salary grid for this role starts at $55,900 per year and progresses to a maximum of $70,300 CAD per year upon achieving full job proficiency.