Member Service Representative

BCAA; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Member Service Representative, where you will play a crucial role in delivering exceptional experiences to members. This temporary full-time position offers the chance to engage with customers, coordinate appointments, and promote valuable services. With a competitive hourly rate and a performance bonus, you will be part of a team dedicated to making a positive impact in the community. Enjoy a supportive workplace that values your contributions and offers career development opportunities. If you're passionate about customer service and thrive in a dynamic environment, this is the perfect role for you.

Benefits

Career Development Opportunities

Flexible Benefits

Paid Time Off

BCAA Membership Perks

Incentives for Performance

Qualifications

• At least two years of customer service experience, preferably in insurance or hospitality.
• Strong computer skills with basic knowledge of MS Office Suite.

Responsibilities

• Engage and welcome incoming members, coordinating appointments with advisors.
• Answer incoming calls and monitor the service email account.

Skills

Customer Service

Communication Skills

Analytical Thinking

Decision Making

MS Office Suite

Education

Completion of Grade 12

Tools

MS Office Suite

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share, and Evolve E-Bike Share. With a long history of keeping roads safe and giving back to build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Member Service Representative for our South Surrey Service Location. This is a Temporary Full-time position ending in late August or early September.

As a Member Service Representative, you will be part of the member-facing team that delivers exceptional experiences every time. You are the first and last impression for every member who enters and leaves our service location. This role is pivotal in delivering excellent member experiences by identifying needs and directing customer flow seamlessly.

Who you are:

• You’re passionate about delivering exceptional member experiences.
• You have excellent verbal and written communication skills.
• You’re an analytical thinker with sound judgment and decision-making skills.
• You thrive in a fast-paced environment with shifting priorities.

What you’ll do:

• Engage and welcome incoming members, proactively coordinating appointments with advisors to ensure a positive waiting experience.
• Answer incoming calls, make outbound calls to confirm appointments, and monitor the service email account.
• Enhance member value by promoting BCAA memberships, products, and services.
• Process payments and documents accurately.

What you bring:

• Completion of Grade 12.
• At least two years of customer service experience, preferably in insurance or hospitality.
• Strong computer skills, with basic knowledge of MS Office Suite (Word, Excel, Outlook).
• Bonus qualifications:
• CAIB certification or knowledge of ICBC systems.
• Ability to speak languages other than English.

The hourly rate for this position ranges from $20.62 to $25.77 and is determined based on knowledge, skills, experience, certifications, market demand, and internal equity. In addition to base salary and benefits, this role is eligible for a performance bonus of 10%, with the potential to earn up to 17.5%.

Internal candidates: this is a grade 4 position, and the internal posting closes on May 5, 2025.

What we offer:

• The opportunity to make a difference in the lives of British Columbians, BCAA members, and communities.
• Career and personal development opportunities.
• Incentives recognizing team and individual performance.
• Flexible benefits supporting your health, lifestyle, and wellness.
• A competitive rewards package including salary, bonuses, pension, and more.
• Paid time off for vacation, wellness, volunteering, and cultural or religious events.
• BCAA membership perks and savings on everyday expenses.
• Meaningful work at a BC Top Employer committed to a supportive workplace.

*Applicable for permanent employees.

We’re always looking for talented individuals like you. Apply today!

BCAA is an Equal Opportunity Employer committed to accessible, inclusive employment. For personalized support during the application process, contact [e-mail].