Member Service Representative

BCAA; Maple Ridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein führendes Unternehmen in der Versicherungsbranche sucht einen engagierten Member Service Representative. In dieser spannenden Rolle sind Sie die erste Anlaufstelle für Mitglieder und sorgen für ein außergewöhnliches Erlebnis. Sie koordinieren Termine, beantworten Anfragen und fördern BCAA-Mitgliedschaften und Dienstleistungen. Durch Ihre Kommunikationsfähigkeiten und analytisches Denken tragen Sie dazu bei, die Zufriedenheit der Mitglieder zu steigern. Das Unternehmen bietet eine wettbewerbsfähige Vergütung, flexible Leistungen und die Möglichkeit, einen echten Unterschied im Leben der Menschen in British Columbia zu machen.

Benefits

Karriere- und persönliche Entwicklungsmöglichkeiten

Wettbewerbsfähiges Belohnungspaket

Flexible Leistungen für Gesundheit und Wellness

Bezahlte Freizeit einschließlich Urlaub und Wellness-Tage

BCAA-Mitgliedschaft mit Vorteilen und Ersparnissen

Qualifications

• Mindestens zwei Jahre Erfahrung im Kundenservice, vorzugsweise in der Versicherungs- oder Gastgewerbebranche.
• Starke Computerkenntnisse mit Grundkenntnissen in MS Office Suite.

Responsibilities

• Begrüßen und engagieren von Mitgliedern, um einen optimalen Wartungsprozess zu gewährleisten.
• Annehmen und Abgeben von Anrufen sowie Bearbeiten von Zahlungen und Dokumenten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Analytisches Denken

Entscheidungsfindung

Education

Abschluss der 12. Klasse

Tools

MS Office Suite

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share, and Evolve E-Bike Share. With a long history of keeping roads safe and giving back to build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Member Service Representative for our Maple Ridge Service Location. This Temporary Full-time assignment will end in late August or early September.

As a Member Service Representative, you will be part of the Member-facing team that delivers exceptional Member experiences every time. You are the first and last impression for every Member who enters and leaves our Service location. This position plays a pivotal role in delivering great Member experiences by identifying Member needs and seamlessly directing customer flow.

Who you are:

• You’re passionate about delivering exceptional Member experiences.
• You have excellent verbal and written communication skills.
• You’re an analytical thinker with sound judgment and decision-making skills.
• A fast-paced environment with shifting priorities is no problem for you.

What you’ll do:

• Engage and welcome incoming Members and proactively coordinate appointments with Advisors to ensure an optimal waiting experience.
• Answer incoming phone calls, make outbound calls to confirm appointments, and monitor the Service Location email account.
• Enhance Member value by promoting BCAA Membership, products, and services.
• Process payments and documents.

What you bring:

• Completion of Grade 12.
• At least two years’ experience in customer service, preferably in insurance or hospitality.
• Strong computer skills with basic knowledge of MS Office Suite (Word, Excel, Outlook).

Bonus qualifications:

• CAIB certification or knowledge of ICBC systems.
• Ability to speak other languages besides English.

The hourly rate range for this position is $20.62 to $25.77, determined by job-related knowledge, skills, experience, certifications, market demand, and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 10%, with the opportunity to earn up to 17%. Internal candidates should note this is a grade 4 position, and the internal posting closes on May 5, 2025.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members, and our communities.
• Career and personal development opportunities.
• Incentives recognizing team and individual performance.
• Flexible benefits supporting your health, lifestyle, and wellness.
• A competitive rewards package including salary bonuses, pension plan, and more.
• Paid time off including vacation, wellness days, volunteering, and cultural or religious days.
• BCAA membership with perks and savings on everyday expenses.
• Meaningful, rewarding work for a BC Top Employer known for putting people first.

*for permanent employees

We’re always looking for talented people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to accessible and inclusive employment. For personalized support during application and recruitment, contact [e-mail].