Member Service Representative

HMECU; Hamilton; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Dental

STD

LTD

Pension plan

Employer-paid benefits

Job summary

HMECU in Hamilton, ON invites a Member Services Representative to deliver frontline banking services and exceptional member experiences. You will build trusted relationships, assess member needs, and recommend suitable products while ensuring accurate transactions and compliance.

You will support daily branch operations, balance cash, and collaborate with teammates in a fast-paced, member-focused environment.

Qualifications

• Minimum 1 year of cash-handling experience; prior banking or credit union experience preferred.
• Superior customer service skills, including handling difficult or sensitive member situations.
• Basic computer proficiency, including Microsoft Word, Excel, and Outlook.
• Strong attention to detail and organizational skills.
• Must be bondable.

Responsibilities

• Build meaningful relationships with members by assessing needs and recommending appropriate products and services.
• Provide service and proactive financial advice through in-person, phone, and email channels with professionalism and clarity.
• Resolve member concerns using sound judgment and service recovery techniques.
• Identify opportunities to deepen member relationships and support members with products and services that align with their financial goals.
• Promote and upsell Credit Union products to achieve individual and organizational sales targets.
• Open and close member accounts.
• Ensure accuracy in all member transactions, including RRSPs, TFSAs, GICs, and term deposits.
• Balance cash drawers, outgoing cheques, and other transactional responsibilities daily.
• Collaborate with colleagues to ensure a positive, supportive, and member-focused branch environment.
• Maintain up-to-date knowledge of HMECU policies, procedures, guidelines, and legislation, including Money Laundering and Privacy regulations.

Skills

Customer service

Relationship building

Cash handling

Attention to detail

Bondable

Tools

Microsoft Word

Excel

Outlook

Job description

Address: 209 Limeridge Rd East Hamilton ON L9A 2S6

Hourly Wage

Starting rate = $26.34 per hour with ability to earn up to $32.03 per hour.

100% employer paid benefits. Extended Health, Dental, Short-term disability (STD), Long Term Disability (LTD) and 7% contribution of earnings into Pension plan.

Introduction

Are you passionate about helping people with their everyday banking needs and building meaningful relationships along the way? Do you enjoy a fast-paced, member-focused environment where accuracy, service, and teamwork matter? If so, a position as a Member Services Representative (MSR) at Healthcare and Municipal Employees' Credit Union (HMECU) may be a great fit for you. This role is an excellent opportunity for someone looking to build a long-term career in financial services, while gaining exposure to a broad range of products, services, and member interactions.

Company

HMECU has been serving our healthcare, municipal, fire and police community for over 90 years! We value dedication and commitment to excellent service. Our team members are the heart of our Credit Union, and we are looking for individuals that share our vision and purpose. We take pride in the service we provide to our members and are looking for an enthusiastic and passionate candidate to join our branch team.

Our Purpose

We care for the financial needs and wellbeing of our members so you can focus on what matters most.

Job Purpose & Summary

Reporting to the Branch Manager, the Member Services Representative (MSR) is responsible for providing a full range of frontline banking services while delivering exceptional member experiences. This role focuses on building trusted relationships, understanding member needs, and recommending appropriate products and services to support members' financial wellbeing. The MSR plays a key role in daily branch operations, ensuring accuracy, compliance, and professionalism in all transactions, while contributing to a positive, collaborative branch environment.

What you'd be doing:

• Build meaningful relationships with members by assessing needs and recommending appropriate products and services.
• Provide service and proactive financial advice through in-person, phone, and email channels with professionalism and clarity.
• Resolve member concerns using sound judgment and service recovery techniques.
• Identify opportunities to deepen member relationships and support members with products and services that align with their financial goals.
• Promote and upsell Credit Union products to achieve individual and organizational sales targets.
• Open and close member accounts.
• Ensure accuracy in all member transactions, including RRSPs, TFSAs, GICs, and term deposits.
• Balance cash drawers, outgoing cheques, and other transactional responsibilities daily.
• Collaborate with colleagues to ensure a positive, supportive, and member-focused branch environment.
• Maintain up-to-date knowledge of HMECU policies, procedures, guidelines, and legislation, including Money Laundering and Privacy regulations.

We're looking for someone who:

• Enjoys building relationships and helping people achieve their financial goals.
• Takes pride in creating exceptional member experiences and finding solutions that make a difference.
• Communicates clearly and professionally with members, colleagues, and management.
• Demonstrates resilience, accountability and flexibility in a fast-paced environment
• Remains positive during times of change, uncertainty, or policy updates.
• Accepts new policies, procedures, and products with a proactive attitude.

Skill Requirements

Required Experience:

• Minimum 1 year of cash-handling experience; prior banking or credit union experience preferred.
• Superior customer service skills, including handling difficult or sensitive member situations.
• Basic computer proficiency, including Microsoft Word, Excel, and Outlook.
• Strong attention to detail and organizational skills.
• Must be bondable.

HMECU uses AI-assisted tools to support our recruitment process, such as screening and organizing application information. All hiring decisions are made by our People & Culture team and hiring managers. A human will always review your application before any decisions are made.

Please note: Healthcare and Municipal Employees' Credit Union has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact HR at 866-808-2888 or [e-mail] so that arrangements can be made