Member Service Representative II

Provincial Credit Union; Charlottetown; On-site; CAD 47,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Pension plan

Vacation days

Job summary

Provincial Credit Union in Charlottetown, PEI, is seeking a Member Service Representative II to support daily branch operations and treasury management. You will deliver professional service, manage cash levels, and identify opportunities to connect members with suitable products and services.

This role emphasizes accuracy, teamwork, and risk management, with benefits including competitive pay, health and dental coverage, a defined contribution pension, vacation, and career growth opportunities.

Qualifications

• High school diploma (or equivalent) and at least two years’ experience in financial services.
• Knowledge of cash handling and risk management procedures.
• Strong communication, teamwork, and attention to detail.
• Proficiency with Microsoft Office and adaptability to new technologies.

Responsibilities

• Manage the branch treasury, ensuring cash levels are maintained and risk management policies and procedures are followed.
• Provide professional, friendly, and accurate service to members.
• Identify opportunities to deepen member relationships by referring products and services that meet their financial needs.
• Complete administrative, operational, and audit tasks to support branch compliance and effectiveness.

Skills

Member service

Organizational skills

Communication

Teamwork

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Member Service Representative II

Branch Location: Charlottetown, PEI

Internal applicants only

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. Guided by our IMPACT values, we’re committed to creating an exceptional employee experience where every team member feels supported, valued, and empowered.

As an MSR II, you’ll play an important role in supporting the day-to-day success of the branch. You’ll manage the branch treasury, and ensure members receive the exceptional service they’ve come to expect from us. You’ll also help identify opportunities to connect members with products and services that support their financial goals - all while maintaining a focus on accuracy, teamwork, and risk management.

In this role, you’ll:

• Manage the branch treasury, ensuring cash levels are maintained and risk management policies and procedures are followed.
• Provide professional, friendly, and accurate service to members
• Identify opportunities to deepen member relationships by referring products and services that meet their financial needs.
• Complete administrative, operational, and audit tasks to support branch compliance and effectiveness.

What You Bring:

Education:High school diploma (or equivalent) and a minimum of two years’ experience in financial services.

Experience:Knowledge of cash handling and risk management procedures.

Skills & Abilities:

• A passion for helping members and delivering exceptional service
• Strong organizational skills and attention to detail
• Excellent communication and teamwork abilities
• Proficiency with Microsoft Office and adaptability to new technologies

Why You’ll Love It Here

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

• A People-First Culture:Join a supportive team that values collaboration, positivity, and community impact.
• Competitive Pay & Bonus Program:Market-aligned salary plus the opportunity for annual bonuses.
• Comprehensive Benefits:Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance:Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
• Career Growth:Tuition reimbursement, training opportunities, and career progression pathways.
• Extra Perks:Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary Range:$47,135 - $55,453.

Additional Information

• Bondability Requirement:Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
• Closing Date: October 28th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.