Member Experience Supervisor

Movati Athletic (Group) Inc; Kitchener; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Base salary + commission

Group benefits

Complimentary membership

Leadership training

Job summary

Movati Athletic is seeking a Member Experience supervisor in Waterloo, Ontario. You will coach and motivate staff to hit sales goals while delivering a welcoming, comfortable and healthy member experience.

In this role you’ll engage with members and prospective members, match their goals with the right club products and services, answer questions about memberships, and resolve any concerns to ensure guests feel valued from the moment they walk in.

Qualifications

• 2+ years of customer experience.
• 1+ years of sales experience.
• Ability to work mornings, days, afternoons and weekends.

Responsibilities

• Coach and motivate staff as a delegate to the Experience Manager.
• Help the team hit sales goals and targets.
• Engage with members to ensure the best experience and resolve concerns.

Skills

Customer experience

Sales

Coaching

Communication

Job description

405 The Boardwalk
Waterloo, ON N2T0A6, CAN

Description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the team in hitting their sales goals and targets as you’re considered a solid performer because you’re able to hit your own sales goals and targets. Afterall, a team that works together, wins together!

Your typical workday will also be full of interaction and engagement with members and potential members ensuring they receive the best experience possible from the moment they walk in our doors. You do this by matching each new member’s unique needs, interests and goals with the right Club products, services and people. You are available to answer questions regarding membership, manage and resolve any concerns and ensure members and guests feel welcomed.

Annual salary range: $45,000 - $60,000 + performance-based commission eligibility.

• The posting is for an existing, currently open position.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

We know the experience we’re looking for can come from a wide range of industries so we’re looking for 2+ years of related customer experience and 1+ years of sales experience. Of course, we expect that when we meet, you can articulate how you have achieved sales success and delivered meaningful customer growth in your past experiences. You are also able to work a variety of shifts including early mornings, days, afternoons and weekends.

Perks

We offer a competitive total compensation package that includes an industry leading base salary, commission, group benefits, complimentary membership and leadership training to help ensure you are always learning and developing. Our promise at Movati is to help you feel welcome, feel comfortable and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.