Member Experience Supervisor

Movati Athletic (Group) Inc; Guelph; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Industry-leading base salary

Commission eligibility

Group benefits

Complimentary membership

Leadership training

Job summary

Movati Athletic is seeking a people-oriented supervisor to act as a delegate to the Experience Manager. You will coach staff, help achieve sales goals, and ensure members have a welcoming and healthy experience from the moment they enter the club.

In this role you’ll engage with members, match their needs to the right products and services, answer questions, resolve concerns, and ensure they feel welcomed throughout their visit. The position offers a base salary plus commission eligibility.

Qualifications

• 2+ years of related customer experience and 1+ years of sales experience.
• Ability to articulate how you achieved sales success and growth.
• Ability to work varied shifts including early mornings, days, afternoons and weekends.

Responsibilities

• Coach and motivate staff to hit sales goals and targets.
• Engage with members to ensure the best possible experience from entry to exit.
• Address questions and resolve concerns to ensure members feel welcome.

Skills

Customer experience

Sales experience

Communication

Job description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the team in hitting their sales goals and targets as you’re considered a solid performer because you’re able to hit your own sales goals and targets. Afterall, a team that works together, wins together!

Your typical workday will also be full of interaction and engagement with members and potential members ensuring they receive the best experience possible from the moment they walk in our doors. You do this by matching each new member’s unique needs, interests and goals with the right Club products, services and people. You are available to answer questions regarding membership, manage and resolve any concerns and ensure members and guests feel welcomed.

Annual salary range: $45,000 - $55,000 + performance-based commission eligibility

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

We know the experience we’re looking for can come from a wide range of industries so we’re looking for 2+ years of related customer experience and 1+ years of sales experience. Of course, we expect that when we meet, you can articulate how you have achieved sales success and delivered meaningful customer growth in your past experiences. You are also able to work a variety of shifts including early mornings, days, afternoons and weekends.

Perks

We offer a competitive total compensation package that includes an industry leading base salary, commission, group benefits, complimentary membership and leadership training to help ensure you are always learning and developing. Our promise at MOVATI is to help you feel welcome, feel comfortable and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.