Member Experience Specialist - In-Branch Banking

Meridian-Credit-Union; Hamilton; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Paid vacation time

Free banking benefits

Rewards program

Job summary

Meridian Credit Union is seeking a Member Services Representative to join our on-site Hamilton branch. This full-time role focuses on delivering an exceptional Member Experience by positioning Meridian’s products and services with patience and empathy to meet Members’ financial goals.

You will work with Branch leadership to support retail strategies, respond to Member inquiries, and collaborate with partners across Wealth, Small Business and Mobile Mortgage Specialists to ensure value-added

Qualifications

• Sales oriented with previous experience in a front-line sales role or service-related industry.
• High School diploma or relevant working experience

Responsibilities

• Deliver an exceptional Member experience and assist Members with inquiries and requests.
• Promote Meridian products and services to meet Members' financial goals.
• Collaborate with branch leadership and cross-functional teams to support Retail strategies.

Skills

Sales oriented

Front-line service experience

Negotiation skills

Interpersonal communication

Oral and written communication

Education

High School diploma or relevant working experience

Job description

Meridian Credit Union is seeking a Member Services Representative to join our on-site Hamilton branch. This full-time role focuses on delivering an exceptional Member Experience by positioning Meridian’s products and services with patience and empathy to meet Members’ financial goals.

You will work with Branch leadership to support retail strategies, respond to Member inquiries, and collaborate with partners across Wealth, Small Business and Mobile Mortgage Specialists to ensure value-added