Guest Experience & Member Services Specialist

Niagara Falls Fitness LP; Niagara Falls; On-site; CAD 24,000 - 29,000; Full time

Job summary

Taymax Group is seeking a friendly Member Services Representative at our Niagara Falls Planet Fitness location. You will greet members, handle front desk tasks, check in members, sign up new members, and help maintain a welcoming, clean club.

This role emphasizes exceptional customer service, reliability, and teamwork in a fast-paced fitness environment. The starting wage is $17.60 per hour, with opportunities to grow within a large North American franchise.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behaviour and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Basic computer skills

Punctuality

Teamwork

Communication skills

Education

High school diploma

Job description

Taymax Group is seeking a friendly Member Services Representative at our Niagara Falls Planet Fitness location. You will greet members, handle front desk tasks, check in members, sign up new members, and help maintain a welcoming, clean club.

This role emphasizes exceptional customer service, reliability, and teamwork in a fast-paced fitness environment. The starting wage is $17.60 per hour, with opportunities to grow within a large North American franchise.