Member Experience Specialist

DUCA; Burlington; On-site; CAD 41,000 - 51,000; Full time

Job summary

DUCA is seeking a dedicated Member Service Representative for our Burlington branch to deliver exceptional service to Members. You will be the first point of contact, greet Members, process routine transactions, and support daily branch operations.

The role requires strong communication, cash handling experience, and a passion for helping Members achieve more with their money and lives. Join a collaborative Retail Banking team in Brampton/Burlington area.

Qualifications

• Excellent interpersonal and communication skills.
• Strong attention to detail with ability to make decisions.
• Multi-tasker who can organize and prioritize other work while putting the Member first.

Responsibilities

• Delight each Member by providing outstanding service (front counter and phone).
• Explain benefits, open new accounts, and refer to an advisor.
• Make outbound calls to book advisor appointments and follow up to ensure resolution.

Skills

Customer service

Communication skills

Team player

Multi-tasking

Attention to detail

Time management

Education

High School Diploma

Undergraduate degree

Tools

Computer systems

Job description

DUCA is seeking a dedicated Member Service Representative for our Burlington branch to deliver exceptional service to Members. You will be the first point of contact, greet Members, process routine transactions, and support daily branch operations.

The role requires strong communication, cash handling experience, and a passion for helping Members achieve more with their money and lives. Join a collaborative Retail Banking team in Brampton/Burlington area.