Member Experience Associate (up to 18-month term)

Stride Credit Union; Austin; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Vision benefits

Employee banking benefits

Professional development

Job summary

Stride Credit Union in Austin, MB is seeking a Member Experience Associate to put members first and deliver an outstanding experience. You’ll cash cheques, process deposits and transfers, and spot opportunities to add value for members.

You’ll build relationships, combine sales and service, and educate members on online banking and mobile apps while collaborating with the team to meet financial needs. Training is provided, with a focus on member well-being.

Qualifications

• Experience in delivering exceptional member service.
• Ability to build relationships with diverse members and provide straightforward financial guidance.
• Strong teamwork and daily collaboration with colleagues.
• Clear verbal and written communication skills; comfortable with technology and digital channels.

Responsibilities

• Build relationships with members in-branch and deliver outstanding service by meeting initial needs and exploring future opportunities.
• Balance friendly sales with proactive problem solving to deepen member relationships.
• Educate members on online banking and mobile channels to enhance their experience.
• Collaborate with Stride team members to meet members' financial needs and enhance service delivery.
• Continue to strengthen understanding of how Stride Credit Union supports member financial well-being.

Skills

Member service

Relationship building

Communication

Tech savvy

Job description

Job Details

Posting Details

• Posted on October 15, 2026

Locations

Showing 1 location

Austin, MB R0H0C0, CAN

• On-site
• Retail Experience
• Full-Time
• Requisition #: MEMBE001054

Description

In this role, you will put members first and find solutions based on their unique financial needs. That’s why we’re looking for thoughtful, warm, and welcoming employees who are willing to go the extra mile. Our Member Experience Associates are often the first member touchpoint and can form a lasting impression of Stride and the service we provide. They cash cheques, pay bills, handle deposits and transfers, while always being on the lookout for new value-add opportunities that meet the member’s needs.

What you’ll get to do:

• Build relationships with members in branch and deliver an outstanding member experience by meeting their initial needs and identifying future opportunities through money chats and so much more!
• Perform a juggling act balancing a friendly sales and service approach with demonstrated ability to proactively listen, identify opportunities to deepen member relationships and solve problems.
• Demonstrate your knowledge of technology through educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience.
• Act as a team player by contributing to team results through listening, spotting opportunities and partnering with other Stride team members to best meet our members financial needs.
• Continue to build a strong understanding of how Stride Credit Union assists in providing financial well-being to our members.
• Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.

Training will be provided to ensure you have the tools you need to be successful.

Who are we looking for?

• You have experience providing exceptional member service.
• You excel at building relationships with a wide variety of people and want to help them with simple financial advice.
• You are a big fan of teamwork and demonstrate your team spirit every day.
• You have great verbal and written communication skills.
• You are tech savvy and comfortable sharing your knowledge with your members.

Why join Stride Credit Union?

We offer an engaging work environment where creativity and autonomy are valued. You will receive a strong compensation package including a competitive salary, eligibility for bonuses and a matched pension plan. You will also receive additional benefits, such as:

• Extended health, dental and vision benefits
• Employee banking benefits (including free chequing accounts, low interest credit card and bonus rates on deposit and lending products)
• Opportunities for professional development and career growth
• Flexible work options, where available

Stride Credit Union is committed to employing a diverse workforce and encourages all qualified individuals to apply. If you require accommodation related to the materials or activities used throughout the selection process, please let us know. We thank all candidates for their interest, however, only those selected for an interview will be contacted.