Member Experience Associate - Evenings and weekends

Movati; Brantford; In loco; CAD 25.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Complimentary membership

Free uniform

Flexible scheduled hours

Ongoing training

Benefits after 3 months

Descrizione del lavoro

Movati Athletic is seeking a Member Experience Associate for evenings and weekends in Brantford, ON. You will engage with members to ensure a welcoming, comfortable and healthy club experience, handling member concerns, sales at the cafe and pro-shop, and event support.

Join a team dedicated to outstanding service, with opportunities for ongoing training, flexible hours, and benefits after a short probation period.

Competenze

• 1+ years of customer service experience in related industry preferred
• Current CPR & First Aid required and must be maintained
• High School Diploma or equivalent asset and related certifications preferred

Mansioni

• Proactively manage and resolve member concerns and escalate serious issues to Management
• Provide exceptional customer service to retail operations (cafe and pro-shop)
• Ensure cleaning duties are completed safely and timely
• Maintain up-to-date knowledge of programs, products and services and promote them to members
• Responsible for all sales transactions
• Complete administrative tasks accurately with 5-star service
• Assist with member experience events throughout the club

Conoscenze

Customer service

Multi-tasking

Flexibility

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Member Experience Associate - Evenings and weekends

Job Category: Customer Service

Requisition Number: TEMPL007631

• Posted : October 30, 2026
• Full-Time

Locations

Showing 1 location

595 West St.
Brantford, ON N3R7C5, CAN

Description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you! Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

We’ve got so much more we want to tell you, so here it goes:

Role

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

• Proactively manage and resolve all member concerns, and elevate serious concerns to the Management team for resolution
• Provide exceptional customer service to retail operations (cafe and pro-shop)
• Ensure cleaning duties are completed and maintained in a safe and timely manner
• Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
• Responsible for all sales transactions
• Completes all administrative tasks accurately, diligently and promptly with consistent5 Star customer service
• Assists with member experience events throughout the club as needed

Ontario: Hourly wage range: $17.95 - $23.00/hour.

• The posting is for an existing, currently open position.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

• High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
• 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
• Current CPR & First Aid are required and must be maintained through employment

• Competitive wages
• Complimentary membership
• Free uniform
• Flexible scheduled hours
• Ongoing training to help ensure you are always learning.
• All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of MOVATI Athletic on our 5 Core Values: Care, Commitment Authenticity, Diversity, and Work Ethic. Over the next several years, we plan to do the same. Our promise at MOVATI is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.