Member Engagement and High Holy Days Manager

Jewish Toronto; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Beth Sholom in Toronto is seeking a full-time Member Engagement and High Holy Day Manager to lead membership renewal, engagement initiatives, and ticketing for High Holy Days. You will partner with staff and clergy, manage data in Shul Cloud, and report on metrics to guide strategic planning while delivering outstanding service to members and prospective members.

A proactive, organized team player with knowledge of Jewish rituals and community life is preferred; capacity to work in a fast-paced

Qualifications

• This role requires experience with member databases and data-driven planning.
• Familiarity with Jewish community contexts is a plus.
• Strong organizational and customer-service skills are essential.

Responsibilities

• Oversee the membership renewal process.
• Maximize member satisfaction and engagement with strategic programs.
• Manage new member relations and create a membership kit.
• Maintain membership data in Shul Cloud and prepare reports.
• Coordinate HHD ticket sales and seat assignments.
• Reach out to non-members to encourage joining.

Skills

Customer service

Data management

Team collaboration

Tools

Shul Cloud

Salesforce

Job description

Member Engagement and High Holy Days Manager

Beth Sholom is a dynamic synagogue with a range of vibrant and creative events and programs. Located at Eglinton and the Allen Road, we are in a thriving area being redeveloped and gentrified. At 1,000 Households and growing with young families, Beth Sholom is positioned to make a significant impact in the Jewish landscape of Toronto. Beth Sholom is undergoing a major Capital Renovation in the early summer of 2026 that will be a game-changer for synagogue engagement in the Cedervale/Forest Hill areas.

The Opportunity

Beth Sholom is seeking a full-time Member Engagement and High Holy Day Manager. This position reports to the Executive Director.

As a member-based religious organization, Beth Sholom places a strong emphasis on service. This role approaches all aspects of membership as a form of service, partnering closely with staff and clergy, and responding thoughtfully and sensitively to member needs to ensure the a high level of member retention and satisfaction.

This position is responsible for various duties, but not limited to:

• Oversee and manage the entire membership renewal process
• Maximize member satisfaction, initiating member engagement strategies in partnership with the Member Engagement Team and relevant committees. Such items include, but are not limited to: life-cycle milestone recognition, holiday baskets, welcome initiatives for first-year members, etc
• Prospective and new member relations - create new membership kit (in partnership with the Manager of Communications) and track prospective members
• Maintain all aspects of membership data of Shul Cloud
• Prepare membership reports for the purpose of data-driven strategic planning
• Manage the sale of HHD tickets, and seat assignments
• Communicate with non-members to purchase HHD seats. Build relationships and encourage membership. Create membership strategies for encouraging non-member HHD seat purchasers to join

The ideal candidate will have experience working with member-related data-base software such as shul cloud, salesforce, etc...Knowledge of the Jewish community, Jewish ritual, history and customs, and the Hebrew language would be a tremendous asset. Excellent customer service skills, highly organized and detail-oriented attributes are a must. Ability to manage and thrive in a fast-paced work environment, contribute to the staff team and be team player, and have a strong work ethic.