Meetings & Events Operations Lead

Services OR LP/SEC; Calgary; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work environment

Retirement savings plan

Benefit premiums paid by the firm

Telemedicine services

Wellness allowance

Job summary

Norton Rose Fulbright Canada LLP seeks a Meeting & Conference Centre Team Lead in Calgary to manage the conference floor, catering, hospitality, and reception operations. You will lead a team to deliver an exceptional client experience for clients, visitors, lawyers, and staff, while coordinating with AV, facilities, and vendors in a fast-paced environment.

The role emphasizes hands-on leadership, service excellence, and cross‑functional collaboration across legal and business services.

Qualifications

• 5+ years of experience in conference services, hospitality, catering, or client-facing operations within a professional services or corporate environment.
• Leadership experience with coaching, scheduling, training, and performance management.
• Experience in a law firm or professional services environment is strongly preferred.
• Strong organizational, communication, and stakeholder management skills.
• Experience overseeing vendors, budgets, inventory and service delivery.
• Fluency in English; French is an asset.

Responsibilities

• Oversee day-to-day operation of the conference floor, ensuring spaces are maintained to high standards.
• Plan and execute internal and external meetings, including room setup, catering, AV coordination, and room turnover.
• Coordinate with lawyers, assistants, facilities, AV, vendors and other teams to ensure a seamless client experience.
• Lead the catering and conference services team, schedule staff, and manage performance.
• Manage budgets, invoices, procurement, and vendor relationships to ensure quality service.
• Oversee reception and front‑of‑house operations, ensuring a welcoming client experience.

Skills

Leadership

Stakeholder management

Client service

Organizational skills

Communication

People management

Microsoft Office

Tools

Microsoft Office

Job description

Norton Rose Fulbright Canada LLP seeks a Meeting & Conference Centre Team Lead in Calgary to manage the conference floor, catering, hospitality, and reception operations. You will lead a team to deliver an exceptional client experience for clients, visitors, lawyers, and staff, while coordinating with AV, facilities, and vendors in a fast-paced environment.

The role emphasizes hands-on leadership, service excellence, and cross‑functional collaboration across legal and business services.