Meeting Room Concierge

WBM Technologies; Calgary; On-site; CAD 45,000 - 70,000; Full time

Job summary

WBM Technologies is seeking a Meeting Room Concierge to maintain a high standard of meeting room services. The role involves managing customer interactions, troubleshooting AV setups, and ensuring seamless experiences for clients. This position demands technical proficiency and exemplary customer service skills. Join us in delivering top-notch support in a dynamic environment.

Qualifications

• 3+ years of experience in IT or AV required.
• Ability to manage high-pressure customer service situations.
• Proficient in Microsoft Teams and AV technologies.

Responsibilities

• Deliver best-in-class meeting room service to clients.
• Proactively manage technical troubleshooting for meeting setups.
• Ensure user satisfaction and track service improvements.

Skills

Customer Service

Problem Solving

Communication

Teamwork

Time Management

Task Focused

Entrepreneurship

Tools

Microsoft Teams

Office 365 Suite

Audio Visual Equipment

Job description

As a Meeting Room Concierge, you will be responsible for maintaining and delivering a best-in-class meeting room service to our client. You will be accountable for proactively tracking and maintaining system health through Microsoft Teams Room Managed Services Portal, completing technical troubleshooting, maintaining system patch testing and compliance, and providing excellent customer experiences with ongoing training and on-site support for important meetings and presentations. You will track and report on system health, user satisfaction and look for opportunities to improve services with new technologies or methodologies.

This role may see you assigned full time to a single client, providing rotating support to many smaller clients, or both in order to maintain coverage for all managed meeting room service clients.

You will work in close contact with Service Delivery Managers, deskside support teams, other Concierges and executive level client staff to ensure that there is a smooth delivery of meeting room experiences. You will report to the Meeting Room Services Manager.

MINIMUM QUALIFICATIONS (MANDATORY REQUIREMENTS FOR JOB) :

• Customer Service – Proven ability to manage difficult and / or emotional customer service situations with high expectations and immediate resolution required.
• Analytical – Collects, comprehends, and applies knowledge gathered from experience.
• Problem Solving – Identifies and resolves problems in a timely manner.
• Pre-Meeting Set Up- Monitoring the scheduling system to proactively address any room set up requirements or technical needs before, during and after.
• Room Management- Setting up rooms in terms of equipment, environment and ensuring the technology works with minimal disruption.
• Professional Demeanor- the ability to maintain a calm and professional attitude with troubleshooting or assisting users and dressing in a professional manner.
• Task Focused – Understands priority and works with the team to complete tasks as assigned.
• Continuous Learning- staying up to ate on Teams features, hardware and industry trends in remote collaboration.
• Task Focused- understands priority and works with the team to complete assigned tasks.
• Communication – Speaks and writes in clear and persuasive language in positive or negative situations.
• Teamwork – Contributes to building a positive team spirit.
• Organizational Support – Completes administrative tasks thoroughly and on time, while following organizational best practices.
• Time Management – Prioritizes and plans work activities efficiently.
• Dependability- follows instructions and procedures and responds to management direction positively.
• Entrepreneurship- ability to recognize areas of improvement and seek out ways to improve the service.

PREFERRED QUALIFICATIONS REQUIRED FOR POSITION :

• Microsoft Teams and Office 365 Suite
• Experience with Microsoft Teams Pro Portal
• Knowledge of Audio Visual Equipment (microphones, cameras, projectors, smartboards, etc)
• Basic understanding of Networking Concepts (IP addressing, VPN’s, Wi-Fi connections)
• Preferred CTS Certification
• Desire to help build, and be part of a close-knit team
• 3+ years of previous experience in IT or AV
• Amazingly strong organizational skills
• Familiarity and comfort with executive level support