Medical Receptionist – Integrated Health Services (IHS)

Centretown Community Health Centre / Centre de sante communautaire du Centre-ville; Ottawa; On-site; CAD 33,000 - 38,000; Full time

Benefits offered by this job

HOOPP pension

Job summary

Centretown Community Health Centre is seeking a Medical Receptionist for Integrated Health Services (IHS). The role handles phone and client reception, intake, appointment bookings, and rostering with a focus on confidentiality and courtesy.

The position requires a secondary school diploma, 2+ years in medical reception, typing 40 wpm, and strong organizational skills. Fluency in English and French is expected; evenings/weekends may be required.

Qualifications

• Secondary School Diploma or equivalent.
• Minimum two years experience as a medical receptionist.
• Ability to maintain confidentiality and use discretion.
• Proficient with Windows-based computer systems, including email and MS Word and databases.
• Typing 40 wpm.
• Strong organizational and interpersonal skills.
• Experience working with a diverse population.
• Ability to work independently and within a multi-disciplinary team.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Ability to work some evenings and weekends.
• Experience with a medical scheduling system (Desirable).
• Experience in a community-based health or social service agency (Desirable).
• Language designation: English and French, written and spoken.

Responsibilities

• Phone and client reception, client intake, and booking of appointments.
• Completing tasks as requested and rostering clients.
• Maintain smooth flow of clients in Integrated Health Services (IHS).

Skills

Typing 40 wpm

Strong organizational skills

Interpersonal skills

Excellent verbal communication

Ability to work independently

Teamwork in multi-disciplinary setting

Bilingual English/French

Education

Secondary School Diploma

Tools

MS Word

Email

Databases

Job description

Medical Receptionist – Integrated Health Services (IHS)

Term Full-Time Position – 35 hours/ week, end date October 1, 2027 (Backfilling)

Pay Scale

$ 24.08 to $27.69 / hourly

Pension and Benefits

Healthcare of Ontario Pension Plan (HOOPP) including some benefits

Application Deadline

September 25, 2026 at 11:59:00 p.m.

About the Role

The Medical Receptionist is responsible for ensuring the smooth and efficient flow of clients in Integrated Health Services (IHS). The basic functions of the position are phone and client reception, client intake, booking of appointments, completing tasks as requested and rostering clients.

Requirements

Essential

• Secondary School Diploma or equivalent.
• Minimum two (2) years experience as a medical receptionist.
• Demonstrated ability to maintain confidentiality and use discretion.
• Proficient with Windows-based computer systems, in particular email and MS Word and databases.
• Typing 40 wpm.
• Strong organizational and interpersonal skills.
• Skills and experience working with a diverse population.
• Ability to work independently and within a multi-disciplinary team.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Ability to work some evenings and weekends.

Desirable

• Experience with a medical scheduling system.
• Experience working in a community-based health or social service agency.

Language Designation

English and French, written and spoken

Start Date

As soon as possible

Candidates requiring accommodation during the application and/or the interview process should contact us at [e-mail] so arrangements can be made.

Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.

In accordance with the Ontario Employment Standards Act and as part of our commitment to transparency, CCHC may use artificial intelligence (AI) technology during its recruitment process to assist in the screening, assessment or selection of candidates. Our use of AI is intended to support and not replace the judgment of our hiring professionals. All final hiring decisions remain the responsibility of our team as we are committed to a fair and equitable recruitment process for all applicants.