Medical Receptionist / Clinical Health Assistant (MOA)

MU Health; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading health care provider in Edmonton is seeking a Medical Receptionist / Clinical Health Assistant. This vital role entails patient registration, appointment management, and support in clinical procedures in a friendly and fast-paced environment. Ideal candidates will have 2+ years of experience and a willingness to learn expanded scope practices, fostering a commitment to patient care.

Benefits

Medical / Dental / Vision

Maternity Leave

Paid Holidays

RRSP

Qualifications

• 2+ years medical office experience, Primary Care experience considered an asset.
• Criminal Record and Vulnerable Sector check required.
• Willing to train for expanded scope practices such as Phlebotomies, ECGs.

Responsibilities

• Greet and register patients, schedule and manage appointments.
• Assist in minor procedures and perform initial blood/urine screening.
• Maintain the reception area and update EMR as required.

Skills

Communication

Time Management

Proficient in Microsoft Office

Job description

Job Description : Medical Receptionist / Clinical Health Assistant (CHA)

Schedule : Monday - Friday 8 : 00-4 : 30 pm

The MacEwan University Health Centre is a new state-of-the-art primary care clinic, located in downtown Edmonton, focused on the Patient-Centered Medical Home model which provides patient-centered, comprehensive, coordinated, and accessible care based on the patients needs. MUHCs unique academic teaching, medical home model of health care provides a friendly, supportive, caring and learning environment. Along with supporting work-life balance and a positive team environment, we empower our staff to enhance their skills, to foster growth and development with educational opportunities.

Reporting to the CHA Supervisor, the Medical Receptionist / Clinical Health Assistant (CHA) is typically the first point of clinical contact for patients and is responsible for providing care and support to patients in the clinical environment, as well as helping them navigate community resources. Similar to that of a Medical Office Assistant, the Clinical Health Assistant (CHA) features an exciting expanded scope aspect to this role as a non-physician practitioner which allows for more training and educational opportunities. The Clinical Health Assistant works collaboratively with other CHAs, their Primary Care Nurse supervisor and a physician lead to manage an assigned panel of patients. This will be a demanding, challenging, and rewarding role within the clinic.

Receptionist Duties and Responsibilities

• Greet and register all patients upon arrival in a professional and friendly manner
• Schedule and manage patient appointments
• Provide patients with support and guidance as needed
• Completes daily EMR tasks as assigned
• Update patient information in the EMR
• Maintain a clean and efficiently ran reception and waiting room space
• Sorts mail and monitors electronic and manual faxes

CHA Duties and Responsibilities

• Communicates with patients by phone as per team member task requests
• Greets and rooms patients
• Reviews routine screening for prevention and detection of diseases and / or illnesses and initiates requisitions for services
• Elicits focused histories for specialized presenting concerns
• Assists in minor procedures as required
• Chaperons for sensitive exams
• Performs initial blood and urine screening
• Updates EMR as required
• Prints post visit summary for patient
• Assists with home visits as required
• Assists with group visits as required
• Participate in morning huddle with nurse, physician and residents
• Prepare schedule and charts for next days patients
• Work with the team nurse to follow up on any team tasks
• Organize group visits materials, patients, logistics, staff required, and notification of patients
• Sterilizes surgical equipment
• Create supply lists, cleans and stocks rooms
• Cleans computers, monitors and surfaces in exam rooms

Qualifications

• Criminal Record and Vulnerable Sector check
• 2+ years medical office experience, Primary Care experience considered an asset
• EMR experience an asset
• Proficient with Microsoft Office applications
• Excellent communication and time management skills
• Willing to train for expanded scope practices such as Phlebotomies, ECGs, etc.
• Professional and friendly manner
• Enthusiastic and thrives in a fast paced and changing environment
• Applicants in consideration will be required to adhere to a criminal record search.

We provide competitive compensation, professional development, and a full benefits package :

• Medical / Dental / Vision
• Maternity Leave
• Paid Holidays
• RRSP

Applicants in consideration will be required to adhere to a criminal record search. We thank you for your interest, however, only qualified applicants will be contacted. Out-of-province / country applications will not be considered.

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