Evergreen: Medical Office Assistant

International SOS; City of Leduc; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a leading global medical and security services company as a Medical Office Assistant in Leduc. This dynamic role involves providing administrative support, ensuring seamless communication with clients and staff, and maintaining high standards of service delivery. You will work in a collaborative environment, where your contributions will directly impact the well-being of clients and employees. With competitive wages and a commitment to employee development, this is an excellent opportunity for those looking to advance their career in health and emergency services. If you are passionate about making a difference and thrive in a fast-paced setting, this position is for you.

Benefits

Industry-competitive wages

Referral bonuses

Incentives

Training opportunities

Qualifications

• 1+ years of experience in a medical clinic or related setting.
• Experience with medical clinic administration and software tools.

Responsibilities

• Provide administrative expertise for client assistance requests.
• Ensure accurate reporting and record keeping as per client needs.
• Demonstrate a professional attitude when interacting with clients.

Skills

Medical clinic administration

Customer service

Documentation and reporting

Communication skills

Problem-solving

Education

MOA certificate or equivalent

Class 5 Driver’s License

Tools

Medical software tools

Job description

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists, our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGOs and governments around the world.

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With 15,000 employees in 92 countries, decades of experience, and 2,500 global experts in Medical, Fire, and Rescue, we aren’t just setting the bar, we ARE the bar. No one trains, prepares, leads, and innovates like International SOS, that’s why we are on more sites in Canada, and around the world, than any other competitor. If you want a career in Health and Emergency Services, and want to be part of the world’s clear leader, International SOS is for you.

We are looking for someone with a great attitude and the ability to work both independently and in a team environment.

We offer industry-competitive wages, referral bonuses, and incentives! Along with this, we ensure all equipment exceeds industry standards. This coincides with International SOS's mission to provide the utmost service for our value.

We are currently looking to hire 2 Medical Office Assistants to work at our Leduc head office in Alberta. The shift is 4 days on and 4 days off.

Key Responsibilities

• Provide administrative expertise in the understanding and fulfilment of requests for assistance from our clients and International SOS staff, in collaboration with medical and operations professional colleagues.
• Communicate with Company Leadership to escalate issues as required.
• Undertake project work or any other reasonable duties as required.
• Assist with CRC documentation and record keeping.
• Complete reports as required by clients and company policy and procedure.
• Reliably escalate cases and requests where required by company protocols.
• Facilitate documentation requirements to/from provincial regulators, outside practitioners and health care facilities as required.

Quality Management

• Ensure CRC policies and procedures are up-to-date and personally adhered to.
• Notify HSE client of possible work-related incident/injury.
• Provide site-specific orientation to all new CRC MOA staff.

Customer Service

• Demonstrate a professional, positive and caring attitude when interacting with clients and International SOS staff with the objective of exceeding expectations.
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with policy and procedure.
• Address staff concerns to relevant managers and work with the departments to promote and improve a culture of problem-solving.
• Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and International SOS staff.
• Align with the International SOS values of Passion, Expertise, Respect, and Care.

Administration, Documentation & Communication

• Ensure accurate reporting and record keeping in accordance with client’s needs as well as International SOS procedure.
• Attend training and meetings as and when required.
• Actively develop own skills, knowledge and an area of personal interest to improve personal performance and add value to the team.
• Carry out any other reasonable duties as requested by the Operations Director.

Occupational Health and Safety Responsibilities

• Adequately induct, inform, train and supervise workers to ensure safe OH&S practices are understood and upheld by all Emergency Dispatch team members.
• Provide all appropriate Personal Protective Equipment (PPE) required ensuring workers can complete their job safely.
• Train workers in the correct use of the PPE.
• Monitor and evaluate OH&S systems and procedures to ensure that workers are adequately protected from workplace hazards.
• Provide adequate facilities for the welfare of employees, including employee facilities and risk assessments on plant and procedures.
• Be aware of employer legal obligations under the relevant legal and regulatory requirements for OH&S in the location and meet those obligations in full.

Qualifications

At least one (1) year of experience in a medical clinic or related setting.

Experience with medical clinic administration and related software tools.

Call center experience beneficial but not required.

Required Qualifications

Completion of MOA certificate or equivalent.

Class 5 Driver’s License.

Working Conditions

Required Languages

• Excellent written and spoken English language. French beneficial but not required.

Travel / Rotation Requirements

• Night Shifts.
• Required to work in Leduc office.

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.