Medical Receptionist

Centre for Family Medicine FHT; Kitchener; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading health organization in Kitchener is seeking a Full-Time Medical Receptionist to join their Family Health Team. The role involves managing patient interactions, scheduling appointments, and administrative support within a collaborative healthcare environment. Ideal candidates will have a diploma in Health Office Administration and experience in a medical facility.

Benefits

Paid Personal Emergency Leave days

Group Insurance - Life, AD & D and LTD

Health Care Spending Account and/or RRSP

Extended Health and Dental Plan

RRSP Matching Program

Annual paid Team Day event

Various recognition events throughout the year

Qualifications

• Post-secondary education required.
• Minimum of one year of health office administrative experience preferred.
• Excellent verbal and written communication skills in English.

Responsibilities

• Front line contact with patients.
• Greet and check in patients for appointments.
• Answer busy telephone lines and book appointments.

Skills

Organization

Time Management

Customer Service

Computer Skills

Communication

Collaboration

Education

Diploma in Health Office Administration

Tools

Electronic Medical Records

Practice Solutions Suite (PSS)

Job description

Do you have a passion for helping people? Do you thrive in a fast-paced work environment and are an excellent multi-tasker? Are you looking to join an organization with a team-based focus?

We are seeking a Full-Time (35 hours per week, up to 40 hours per week as needed) Medical Receptionist to join our award winning Family Health Team at our Victoria Street Location. Our mission is “To provide leadership and excellence in comprehensive patient-centred primary care through education, research, innovation and care provision in a collaborative, sustainable, inter-professional environment”.

The Centre for Family Medicine’s academic Family Health Team is comprised of five sites and is an integral part of the University of Waterloo Integrated Health Building as well as the McMaster Waterloo Regional Medical Campus. We work in a fully computerized environment and encourage continued educational experiences. Our team currently consists of twenty five family physicians, nurse practitioners, nurse educators, registered practical nurses, medical receptionists, health educators, social workers, family and marriage therapists, dietitians, clinical pharmacists and specialist physicians. We are associated with optometry and a chiropractor.

Key Accountabilities:

• front line contact with patients
• greet and check in patients for appointments
• answer busy telephone lines
• book appointments or triage appropriately
• scan and label documents appropriately into patient electronic charts
• collect and reconcile third party billing
• complete medical forms
• and participate in other administrative tasks as required.

A successful applicant will possess the following:

• Post-secondary education. Diploma in Health Office Administration from an accredited college an asset
• Minimum of one year of health office administrative experience within a medical facility, preferred
• Excellent organization and time management skills
• Excellent customer service skills
• Excellent computer skills including accuracy with typing
• Demonstrated ability to work collaboratively in a large team setting
• Excellent verbal and written communication skills in English
• Experience with Electronic Medical Records, Practice Solutions Suite (PSS), an asset

Our company benefits include:

• Paid Personal Emergency Leave days (based on hours worked)
• Group Insurance - Life, AD & D and LTD
• Health Care Spending Account and/or RRSP
• Extended Health and Dental Plan
• RRSP Matching Program
• Annual paid - Team Day event
• Various recognition events throughout the year

At the Centre for Family Medicine we strive to offer an exciting and caring work environment. If this position is of interest to you, please send your letter of interest and your Curricula Vitae.