Reception/Medical Office Assistant - Westgate

Medicentres Canada Inc; Edmonton; On-site; CAD 20,664 - 30,307; Part time

Job summary

Medicentres Canada Inc. in Canada is seeking a friendly Medical Office Assistant to support patients and physicians in our Westgate clinic. You will answer phones, register patients, manage scheduling, and assist with minor procedures while maintaining confidentiality.

Ideal candidates have a high school diploma, strong communication skills, experience with EMR systems such as Med Access, and a commitment to patient service in a fast-paced, team-based environment.

Qualifications

• High school diploma or equivalent.
• Medical Office Assistant qualification is an asset.
• Recent customer service experience.
• Experience with Med Access or Electronic Medical Records.
• Excellent verbal and written communication skills.
• Problem solving skills.
• Proficiency in medical terminology is an asset.
• Must be able to handle confidential information in compliance with the Health Information Act.

Responsibilities

• Answering phones, greeting and registering patients.
• Responding to patient enquiries in person and by phone.
• Initiating forms, creating billings, and collecting payment for services not covered by insurance.
• Escorting patients to exam or treatment rooms and preparing patients for physician.
• Cleaning and preparing exam and treatment rooms between patient visits.
• Setting up and assisting with minor procedures including PAPs, pelvic examinations/IUD’s.
• Performing diagnostic testing as ordered by the physician including urinalysis.
• Performing blood pressure readings, temperature readings, height and weight measurements as ordered by the physician.
• Scheduling and notifying patients of appointments.
• Scanning patient documents into electronic medical records as required.
• Opening mail, receiving faxes, and distributing as appropriate.
• Completing daily, monthly and weekly chore lists as required.
• Performing other duties as assigned

Skills

Customer service

Verbal communication

Written communication

Problem solving

Confidentiality

Medical terminology

Teamwork

Education

High school diploma

Medical Office Assistant qualification (asset)

Job description

JOB LOCATION: Westgate

JOB TYPE: Part Time

EXPERIENCE LEVEL: Entry Level

SCHEDULE: Days, Weekends

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry.

JOB PURPOSE

Reporting to the Clinic Manager, the Medical Office Assistant is responsible for providing exceptional customer service to our patients, as well as providing support to physicians and medical staff.

PRINCIPAL RESPONSIBILITIES

• Answering phones, greeting and registering patients
• Responding to patient enquiries in person and by phone
• Initiating forms, creating billings, and collecting payment for services not covered by insurance
• Escorting patients to exam or treatment rooms and preparing patients for physician
• Cleaning and preparing exam and treatment rooms between patient visits
• Setting up and assisting with minor procedures including PAPs, pelvic examinations/IUD’s
• Performing diagnostic testing as ordered by the physician including urinalysis
• Performing blood pressure readings (using automated BP monitor), temperature readings, height and weight measurements as ordered by the physician
• Scheduling and notifying patients of appointments
• Scanning patient documents into electronic medical records as required
• Opening mail, receiving faxes, and distributing as appropriate
• Completing daily, monthly and weekly chore lists as required
• Performing other duties as assigned

KNOWLEDGE, SKILLS AND EXPERIENCE

• High school diploma or equivalent
• Medical Office Assistant Qualification is an asset
• Recent customer service experience
• Experience with Med Access or Electronic Medical Records
• Excellent verbal and written communication skills
• Problem solving skills
• Proficiency in medical terminology is an asset
• Must be able to handle confidential information in compliance with the Health Information Act

EEO Statement

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.