Medical Office Assistant

Government of Yukon; Whitehorse; On-site; CAD 60,000 - 80,000; Part time

Job summary

A government agency in Yukon is seeking an auxiliary-on-call position to provide administrative support within the Mental Wellness Substance Use Services. The role involves assisting health professionals and clients in a dynamic environment, requiring strong interpersonal and organizational skills. The successful candidate will manage front-line communications while maintaining client confidentiality and service integrity. This position offers a competitive salary alongside various benefits.

Benefits

Competitive salary

Government benefits

Qualifications

• Experience providing administrative and financial support services in a health care setting.
• Experience providing reception services in a fast-paced health and wellness environment.
• Experience working with clients with mental health and substance use disorders.

Responsibilities

• Provide program and administrative assistance for Mental Wellness Substance Use Branch.
• Support clinic health professionals and clients with effective service.
• Maintain client/patient confidentiality and ensure a welcoming environment.

Skills

Interpersonal skills

Effective communication

Ability to work under stress

Organizational skills

Tools

Meditech

Plexia

Job description

Job Summary

This posting will be used to fill 1 auxiliary-on-call (AOC) position. It will establish a 6-month eligibility list which may be used to fill similar positions. This job is based in the thriving and diverse city of Whitehorse in the Yukon.

Who We Are

The Government of Yukon\'s Mental Wellness and Substance Use Services division is known for its innovative, holistic, trauma informed and culturally accessible approach to providing mental health and substance use supports to all Yukoners. We aim to provide clients with the highest level of care and a healthy workplace for staff. Mental Wellness and Substance Use Services offers a goal focused approach to providing harm-reduction or recovery-based services for all individuals seeking to reduce the symptoms of mental wellness and/or substance use issues.

Your role

Reporting to the administrative Supervisor, this position provides program and administrative assistance to ensure effective and efficient support to programs, services and activities of Mental Wellness Substance Use Branch as they are delivered at the Referred Care Clinic (including a walk in opioid treatment services, OTS), with both medical office reception and assistant services. The primary responsibility is providing support to the clinic health professionals and the clinic clients/patients, while maintaining the legal and ethical bounds of client/patient confidentiality.

The ideal candidate will have strong interpersonal skills, and the ability to communicate effectively with the public, internal and external stakeholders. In addition, this person needs to have the ability to work in a high-stress environment that may require responding to difficult and aggressive clients (yelling, using, and showing physical and/or verbal aggression).

Essential for this role is an understanding and appreciation that clients access our services during very challenging times in their lives. While it is not the job of the medical office assistant to provide clinical support, it may be your role to provide a listening ear, help connect clients to the services they need while they are in a heightened emotional state, be comfortable working in a medical clinic environment. As the first face of our organization that clients can see, or the first voice they hear when they call, it is critical that you are approachable, friendly, kind and trauma informed.

• For more information on this job, please contact Tyler Bowman, Supervisor, RCC/OTSC (Referred Care Clinic/Opioid Treatment Services Clinic) at 867-332-3650 or [e-mail]
• For more information about the recruitment process, please contact Jaime Strachan, HR Consultant at 867-332-5768 or [e-mail]

Your Benefits

In addition to a competitive salary, we offer many additional financial and non-financial benefits.

• Government of Yukon\'s many benefits

Your career, your home, your lifestyle

We are the Yukon public service. Every day, we come together to serve the people who live here and make a difference in so many ways. Here, you will find the diverse opportunities you desire to develop your career while enjoying a warm sense of community and vibrant artistic, cultural, and recreational amenities, all set in a spectacular natural environment.

As part of our team, your achievements and enjoyment in both your work and personal life will be valued as you explore the many opportunities the Yukon, and the Government of Yukon, has to offer.

Check Out

• Yukon Life
• Working at Yukon government
• Whitehorse Lifestyle
• Yukon, Larger than Life

Important Application And Job Requirements

Essential qualifications

Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume.

• Experience providing administrative and financial support services such as record/document management, organizing meetings, invoice/payment processing, within a health care setting is preferred
• Experience providing reception services in a fast-paced health and/or wellness setting environment such as booking appointments, relaying communications (phone, email, fax)
• Recent experience with applicable electronic medical records systems such as Meditech and Plexia would be an asset
• Experience working with clients with mental health and substance use disorders would be an asset

It may be helpful for you to review “Prepare your resume and cover letter”.

Please note we will not accept resumes sent through email. A profile must be created, and resumes must be submitted in English, through E-recruitment. The official language used in the workplace is English.

Skills

Desired knowledge, skills and suitability

If selected for an interview, candidates should have, and may be assessed on, the following:

• Regular office environment, extended hours on a computer, in a work area that is open and interruptions are common
• Occasional need to work outside regularly scheduled hours
• Ability to drive for supplies and document delivery
• Lifting and carrying boxes and other physical effort required in a clinic environment
• High-stress environment with exposure to difficult and aggressive clients (yelling, using, and showing physical and/or verbal aggression)
• Potential exposure to individuals under the influence of substances
• Exposure to clients/patients who present with symptoms of communicable disease (coughing, sneezing) or with specimens for laboratory diagnosis (bodily fluid/tissue samples) or who may be bleeding as a results of injury or illness
• Able to maintain welcoming and safe space for clients and team as face of RCC team.

It may be helpful for you to review “The job interview process”.

Conditions of employment

You must meet the following conditions before being hired, or within the time frame noted.

• TB Screening
• RCMP with Vulnerable Sector Check
• Yukon Class 5 Driver\'s Licence or equivalent
• WHMIS 2015 (within one month of hire)

Job Requirements

This job requires you to perform, and/or be exposed to, the following:

• Regular office environment, extended hours on a computer, in a work area that is open and interruptions are common
• Occasional need to work outside regularly scheduled hours
• Ability to drive for supplies and document delivery
• Lifting and carrying boxes and other physical effort required in a clinic environment
• High-stress environment with exposure to difficult and aggressive clients (yelling, using, and showing physical and/or verbal aggression)
• Potential exposure to individuals under the influence of substances
• Exposure to clients/patients who present with symptoms of communicable disease (coughing, sneezing) or with specimens for laboratory diagnosis (bodily fluid/tissue samples) or who may be bleeding as a results of injury or illness
• Able to maintain welcoming and safe space for clients and team as face of RCC team.

Learn more

• For help on creating your E-recruitment profile, email [e-mail] or phone [phone]
• See why the Government of Yukon has been identified as one of Canada\'s top employers since 2014.

Eligibility List: 6 months