Medical Office Assistant

Health Careers Canada; London; On-site; CAD 106,000 - 114,000; Full time

Job summary

The London InterCommunity Health Centre seeks a Director; Primary Healthcare to provide strategic leadership and oversight of clinical operations across multiple sites, guiding a multi-disciplinary primary care system with a ~$15 million annual budget.

Reporting to the Associate Executive Director, the Director drives quality improvement, governance, staff development, and fiscal accountability while representing the Centre on Ontario Health Team partnerships and health system integration.

Qualifications

• Graduate degree in health admin or related field preferred; undergrad degree with extensive experience may be considered.
• 3–5 years progressive leadership in healthcare.
• Experience with interdisciplinary teams and clinical operations.
• Budget management experience with fiscal accountability.
• Experience with strategic planning and organizational change.

Responsibilities

• Provide strategic leadership for multi-site primary care operations.
• Oversee clinical governance and quality improvement initiatives.
• Represent the Centre on external strategic tables and partnerships.
• Ensure alignment with mission and funder requirements.

Skills

Leadership

Team leadership

Strategic planning

Budget management

Quality improvement

Interdisciplinary collaboration

Organizational change

Education

Graduate degree in health administration/public health

Undergraduate degree plus experience

Tools

EHR systems

Job description

The Director; Primary Healthcare provides strategic leadership and oversight for LIHC's primary care services, ensuring alignment with the Community Health Centre model of care, organizational mission, strategic priorities, and funder requirements. As the sole Director and a key member of the Senior Leadership Council, the Director oversees clinical operations for a multi-site, multi-disciplinary primary healthcare organization with an approximate $15 million annual budget; contributing to organization-wide planning, policy development, and decision-making while maintaining accountability for clinical service quality, staff development, and fiscal responsibility.

Working closely with the Associate Executive Director and Clinical Advisor, the Director ensures effective integration of clinical services across sites, champions continuous quality improvement, and provides leadership to interdisciplinary primary care teams. The Director represents the Health Centre externally on strategic tables related to primary care, Ontario Health Team partnerships, and health system integration.

Required Qualifications & Experience

• Graduate degree in Health Administration, Public Health, Public Administration, or related field preferred; undergraduate degree with extensive experience may be considered
• 3-5 years progressive leadership in healthcare, including experience managing supervisors, managers, or equivalent leadership roles
• Significant experience in primary care, community health, or ambulatory care settings strongly preferred
• Demonstrated experience with interdisciplinary team leadership and clinical operations
• Experience with strategic planning, program development, and organizational change
• Budget management experience with demonstrated fiscal accountability
• Experience with quality improvement methodologies and clinical governance

Preferred Skills & Qualifications

• Registration with a relevant regulatory college (e.g., College of Nurses Ontario, Ontario College of Social Workers and Social Service Workers) is a strong asset
• Canadian Health Executive (CHE) designation or equivalent leadership certification an asset
• Deep understanding of the Model of Health and Wellbeing, primary care delivery, and the Ontario healthcare system
• Advanced knowledge of health equity, social determinants of health, and trauma-informed approaches
• Strategic thinking with ability to translate vision into operational plans
• Sophisticated interpersonal and communication skills across diverse audiences including clinical staff, physicians, and system partners
• Political acuity and systems thinking; ability to navigate complex stakeholder relationships
• Commitment to equity, inclusion, and anti-oppressive practice
• Strong understanding of clinical governance, quality improvement, and risk management
• Proficiency with electronic health records, data analytics, and health information systems
• French and other language skills are considered an asset in supporting the communities we serve

Compensation Package

• A starting annual salary range of $106,400 - $113,700
• 100% employer-paid health and dental benefits after 3 months; enhanced benefits after 2 years of service
• Healthcare of Ontario Pension Plan (HOOPP)
• Paid sick and personal time, plus vacation time even in your first year
• Paid professional development time and funds after 12 months of service
• Monday-Friday working hours with occasional evening and weekend requirements

AI Usage

We do not use artificial intelligence (AI) to screen, assess, or select candidates. Every application is reviewed by a real person, and human decision-makers are involved at every stage of our recruitment process.

About Us

For more than 35 years, we've provided health & social services to those who experience barriers to care such as poverty, homelessness, language or culture, and complex and/or chronic health conditions. We are viewed as a community leader in newcomer health, care of marginalized women, issues of health equity, client-led service development, and the advancement of partnerships that improve access to vital services for people who are at the margins in our community.

Applicants are encouraged to learn more about the Health Centre and explore our web presence by visiting us online at www.lihc.on.ca or liking us on Facebook - London InterCommunity Health Centre. Even if you don't meet every requirement listed above, we still want to hear from you! We thank all applicants for their interest; only those selected for interview will be contacted.