Director, Integrated Primary Care

Abiona Centre (formerly Massey Centre and Humewood House); Toronto; On-site; CAD 104,000 - 123,000; Full time

Benefits offered by this job

HOOPP pension plan

Four weeks vacation

Professional development support

Job summary

South Riverdale Community Health Centre seeks a visionary Director, Integrated Primary Care to lead the delivery of comprehensive primary care programs in East Toronto, ensuring equitable access and high-quality services.

The role requires strategic leadership over interdisciplinary teams, accountability for performance, and collaboration with system partners to advance community health priorities and address social determinants of health.

Qualifications

• Masters degree or equivalent with management experience in primary care or public health.
• Strong leadership experience guiding interdisciplinary teams.
• Proven ability to drive quality improvement and accountability.
• Commitment to health equity, anti-oppression, and community engagement.
• Experience with budget planning and resource stewardship.

Responsibilities

• Lead delivery and performance of integrated primary care programs.
• Strengthen existing services and develop new models of care.
• Ensure services reflect best practices and equity-informed approaches.
• Oversee quality improvement and performance monitoring to hit targets.
• Represent SRCHC in system planning and cross-sector partnerships.
• Lead HR activities including recruitment, onboarding, and development.
• Manage program budgets and strategic allocation of resources.
• Foster a learning culture and positive team environment.
• Plan and implement collaborative programs across two Ontario Health Teams.

Skills

Strategic leadership

Team leadership

Quality improvement

Health equity

Budget planning

Stakeholder engagement

Education

Masters degree or undergrad with management experience

Job description

About the job Director, Integrated Primary Care

ABOUT SOUTH RIVERDALE COMMUNITY HEALTH CENTRE

South Riverdale Community Health Centre (SRCHC) is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people who face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches.

WHY JOIN SOUTH RIVERDALE CHC

SRCHC is recognized as a leader in community-based health care, with a long-standing commitment to innovation, partnership, and equity-driven practice. The Centre delivers a broad range of integrated services, including primary health care, health promotion, harm reduction, environmental health, community food programs, and population-based initiatives that respond to the needs of marginalized and equity-deserving communities.

This role offers a meaningful leadership opportunity within an evolving community-based health system. As Director, Integrated Primary Care, you will contribute to shaping the future of team-based primary care, working closely with interdisciplinary teams and partners across two Ontario Health Teams (OHTs). You will join an organization known for its collaborative culture, community-rooted practice, and commitment to continuous learning and improvement, while contributing to ongoing growth and primary care expansion initiatives.

ABOUT THE ROLE

Reporting to the Chief Executive Officer, the Director, Integrated Primary Care is a strategic, inspiring, and collaborative leader responsible for the overall delivery, quality, and performance of SRCHCs integrated primary care services. This position places strong emphasis on program and service delivery, including strengthening existing programs, supporting the development of new and responsive models of care, and ensuring services are delivered effectively, equitably, and in alignment with organizational and system priorities.

Working collaboratively with senior leaders, clinical teams, and system partners, the Director leads complex, interdisciplinary teams and fosters a culture of accountability, learning, and service excellence. The role requires a thoughtful, relational leader who combines strong operational judgment with the ability to lead change, apply quality improvement approaches, and hold teams accountable for service excellence and outcomes, while maintaining a deep commitment to health equity, team-based practice, and partnership-driven care.

KEY RESPONSIBILITIES

Service and Program Management

• Lead the delivery, performance, and continuous improvement of integrated primary care programs in alignment with SRCHCs strategic and operational plans.
• Strengthen existing programs and services and support the development of new and responsive models of care.
• Ensure services reflect best practices, equity-informed approaches, and effective use of operational resources.
• Lead quality improvement and service performance monitoring to achieve program targets and outcomes.
• Oversee program monitoring, evaluation, and reporting to ensure accountability to organizational, system and funder requirements.
• Ensure primary care services meet applicable clinical practice standards, accreditation requirements, and organizational policies.
• Support the development and implementation of program work plans, policies, and processes that drive innovation, consistency, and service excellence.
• Ensure that the determinants of health and health equity are incorporated into all services and program activities along with the values of SRCHC.
• Develop, lead, and sustain strategic partnerships that advance integrated, team-based primary care across SRCHCs two Ontario Health Teams and the broader health system.
• Actively contribute as a member of SRCHCs Leadership Team, working with peers to provide strategic and operational leadership in advancing the organizations strategic directions and operational plan.
• Represent SRCHC at system planning, partnership, and health-sector tables, contributing to regional and cross-sector health planning and decision-making.
• Lead the planning and implementation of collaborative programs and services that respond to evolving community needs, priorities, and demographics.
• Advance service innovation through partnership-driven models of care, research collaborations, and co-designed approaches with community and system partners.
• Promote SRCHCs role, services, and impact within the health system, strengthening alignment, visibility, and shared accountability for outcomes.
• Provide senior people leadership for integrated primary care teams, including supervision and oversight to support effective, high-quality program and service delivery.
• Create a healthy, inclusive, and high-performing work environment grounded in trust, accountability, and learning.
• Lead the human resources of the integrated primary care team, including recruitment, orientation and onboarding, performance planning and review, professional development, coaching, retention, discipline, and termination.
• Establish and maintain team-based processes, in alignment with corporate and organizational standards, to optimize staff engagement and effective implementation of programs and services.
• Partner with clinical practice leaders to foster a positive learning culture, support evidence-informed practice, and promote staff development, safety, and well-being.
• Plan, manage, and monitor program budgets and fiscal resources in collaboration with finance leadership to ensure alignment with organizational priorities and service needs.
• Take accountability for effective and responsible resource utilization, including identifying risks, pressures, and opportunities for improvement.
• Contribute to program, funding, and capital planning, ensuring quality, client safety, and sustainability guide all resource decisions.
• Support the identification and pursuit of funding opportunities that advance SRCHCs mission and integrated primary care priorities.
• Apply sound financial and operational judgment to balance service demands, fiscal accountability, and long-term organizational sustainability.

Quality, Safety & Change Management

• Champion a culture of quality, client safety, and continuous improvement grounded in evidence-supported clinical and service standards.
• Lead and support change initiatives using sound change management practices to achieve sustainable improvements in service delivery and team effectiveness.
• Oversee the use of quality improvement and performance monitoring frameworks to strengthen accountability, learning, and service outcomes.
• Collaborate across the organization to plan and implement integrated projects and initiatives that advance service excellence.
• Support teams in identifying and addressing risks, barriers to safety, and opportunities for improvement within a culture of learning and transparency.

WHAT WE VALUE

At South Riverdale Community Health Centre, our values shape how we deliver care, work with communities, and lead within the health system. For the Director, Integrated Primary Care, these values guide both leadership practice and decision-making. We are deeply committed to health equity and social justice, and to addressing the social determinants of health that create inequitable outcomes. We value leadership that is grounded in lived experience, respects the dignity and autonomy of individuals and communities, and advances equitable access to high-quality, team-based primary care.

We value meaningful engagement and collaboration, and seek leaders who listen deeply, build trust, and bring people together across disciplines, roles, and partnerships. Strong relational leadership, accountability, and transparency are essential in our work. We are looking for a leader who brings a holistic, evidence, and values-informed approach, and who understands that sustainable impact is achieved through partnership, continuous learning, and shared responsibility for improving outcomes for the communities we serve.

SKILLS AND QUALIFICATIONS

• Masters degree from a recognized university, or a combination of an undergraduate degree with management experience in a relevant field such as primary care, public health, nursing, health promotion, or health sciences.
• Regulated health professional in good standing with the relevant College, where applicable.
• Minimum 5 years of formal leadership experience leading teams, programs, and/or organizations, ideally within a community health centre or similar setting.
• Minimum 10 years of experience in primary care or closely related health settings.
• Demonstrated ability to provide strategic leadership, manage change, and contribute effectively as a member of a senior leadership team.
• Lived experience and/or a strong track record of working closely with racialized and marginalized communities, and a demonstrated commitment to health equity and anti-oppression.
• Proven ability to lead, motivate, coach, and support high-performing interdisciplinary teams delivering team-based primary care across multiple locations.
• Demonstrated experience recruiting, retaining, and developing staff, and fostering a positive, inclusive people culture.
• Strong knowledge of Community Health Centres and team-based primary care models in Ontario, with an understanding of broader health system interdependencies.
• Experience in program planning, quality improvement, and using data to drive change and accountability for service outcomes.
• Demonstrated business acumen, including budget planning, monitoring, and resource stewardship.
• Sound labour and employee relations skills, with experience in unionized environments considered an asset.
• Excellent problem-solving, analytical, communication, and interpersonal skills, with the ability to build trust and move teams toward shared goals.
• Proficiency in the use of computer technology and clinical/administrative systems relevant to primary care environments.

COMPENSATION AND BENEFITS

• A salary range of $104,418–$122,845, based on experience.
• A benefits package that includes vacation starting at four weeks with increases based on years of service, personal and sick leave, dedicated professional development time with financial support, director compensation time, participation in the Healthcare of Ontario Pension Plan (HOOPP), and extended health and dental coverage.

WORKING CONDITIONS

• The position involves meeting with staff and clients in office-based and community settings and requires flexibility in managing time and schedule. Regular on-site presence is required in accordance with organizational practices.
• This position may require work outside of regular business hours to support program and organizational needs. Regular business hours may vary depending on operational requirements.

SRCHC welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

SRCHC encourages applicants who are racialized (IBPOC) and/or applicants who face any barriers as a result of systemic discrimination to apply for this position.