Medical Office Assistant

WellFort; Brampton; Hybrid; CAD 27,000 - 33,000; Full time

Job summary

WellFort in Brampton, Ontario is seeking an Interprofessional Care Team MOA on a full-time basis. The role provides administrative and logistical support across multiple teams, including reception, scheduling, intake, EMR data entry, and maintaining CHC clinical files.

The position requires flexibility with some evenings and weekends, travel between Brampton and Mississauga, and strong computer skills. A college/university credential in Medical Office Administration plus team experience is

Qualifications

• Graduation from a recognized College/University in Medical Office Administration or a related field.
• Minimum of three years experience in a similar position in health or social services.
• Proficient in Word, Excel, PowerPoint and EMR systems.
• Experience working with interdisciplinary teams.
• Strong communication and multi-tasking abilities.
• Language skills relevant to the community are an asset.

Responsibilities

• Responds to telephone and email inquiries regarding programs and activities.
• Performs all reception duties and ensures coverage based on hours of operation.
• Greets clients warmly and schedules appointments and referrals.
• Conducts general intake and pre-assessment for program registrations.
• Records vitals and updates the EMR accurately.
• Maintains CHC clinical files and supports providers and teams with admin tasks.
• Prepares and stocks exam rooms and treatment areas.
• Ensures office equipment is in good working order.

Skills

Microsoft Office

EMR systems

Communication

Team collaboration

Scheduling

Education

Medical Office Administration

Tools

Word

Excel

PowerPoint

EMR software

Job description

Interprofessional Care Team Full Time Brampton, ON $19.61 - $23.60 CAD per hour

Vacancy Status:

Please note that this MOA position is needed for our 2 locations (Brampton and Mississauga)

Job Type:

Multiple part time and full time positions available.

RESPONSIBILITIES

As an integral interdisciplinary team member ofWellFortthe MOA provides administrative and logistical support to multiple teams to ensure effective and efficient service delivery of all program components provided byWellFort.

This position requires flexibility in hours of work to support accessible program service delivery and the hours of operation at multiple sites. As such the position requires some evening and weekend (Saturday and Sunday) work.

• Provide care delivery at any of the office sites as program needs dictate
• Consistent access to a vehicle for responsive care delivery at any care delivery location

ACCOUNTABILITY

• The position title reports to theManager, Integrated Car

SPECIFIC RESPONSIBILITIES

• Responds to all telephone and email inquiriesregardingprograms,servicesand activities.
• Fulfills all reception duties for the Community Health Centre (CHC) and ensures adequate reception coverage based on hours of operation and service needs.
• Greets clients in a warm, welcoming,calmand non-judgmental fashion.
• Schedules appointments and books referrals.
• Conducts general intake and pre-assessment of clients registering for programs and services.
• Records vitals of clients e.g. weights, heights, urine samples and updating them in the electronic medical record (EMR) system.
• Ensures that all client information isaccurateand up to date in the EMR.
• Prepares andmaintainsall CHC clinical files. Provides administrative and logistical support to the providers and team members such as photocopying, faxing, forms creation,maintainingcontact and referral lists.
• Ensures that all office equipment is wellmaintainedand in good working order.
• Prepares and stocks exam rooms.
• Prepares clients and treatment rooms for procedures.
• Works in conjunction withWellFort’slarger administrative team to ensure consistency of all administrative applications throughout the CHC.
• Supports program planning, development and implementation through the development and creation of effective and efficient administrative systems.
• Maintainsan accurateinventory of all office supplies, equipment, computers, cellphonesand pagers.
• Coordinates the ordering of program resources and supplies.
• Performs other related duties and tasks as assigned from time to time including assisting with larger CHC functions such as the Annual General Meeting and Annual Report.

Contribution to program and organizational activities

• Participates in staff meetings and on interdisciplinary teams.
• Participates in the overall activities ofWellFort, e.g. in service training, quality improvement, accreditation, committees,special eventsand shared staff responsibilities.
• Communicates clearly, listens accurately, is open to feedback, handles conflict appropriately, and displays sensitivity to others.
• Collaborates well with others, promotes cooperation and teamwork.
• ActivelyparticipatesinWellFort’scommitment to becoming discrimination free and an inclusive health centre that strives to ensure that programs and services are as accessible as possible.
• Acts in a professional manner thatmaintainsthe reputation and confidentiality of the organization and its clients at all times.
• Works in a manner that respects and values the diversity of communities and individuals.
• Develops andmaintainsa flexible work schedule that accommodates the needs of the clients,communityandWellFort.
• Works in a manner that reflectsWellFort’smission, values, and service delivery approach.
• Adheres to all applicableWellFortpolicies and procedures.

QUALIFICATIONS, EXPERIENCE & SKILLS

• Relevant knowledge and experienceattainedthrough graduation from a recognized College/University in Medical Office Administration or a related field.
• A minimum of threeyears experiencein a similar position preferably in the community health or social services sector.
• Proficient in the use of computers and various software applications including Word, Excel,PowerPointand electronic health records.
• Previousexperience working with interdisciplinary teams.
• Sensitivity to and awareness of cultural, racial, economic, and socially diverse communities.
• Ability to work independently and collaborate effectively in a team environment.
• Excellent communication skills, both verbal and written, along with the ability to prioritize and multi-task.
• Ability to speak languages relevant to the residents of the organization’s community is an asset.
• Previousexperience in community health/social services and/or a value-based organization is an asset.

VACCINATION REQUIREMENT

As a condition of employment, newWellFortstaff must be fully compliant with our Vaccination Policy unless they have received an exemption from vaccination under the Ontario Human Rights Code. Proof of vaccination status will be required before the first day of work or, proof of religious or medical exemption, if or where applicable.

As part ofWellFort’shiring process, we use artificial intelligence (AI) tools to assist in screening and evaluating applications. All final hiring decisions are made by our human recruitment team.