Medical Office Assistance

CORNERSTONE FAMILY CLINIC; Kamloops; On-site; CAD 38,000 - 46,000; Full time

Job summary

CORNERSTONE FAMILY CLINIC in Kamloops, BC, is looking for a Medical Office Assistant to join our team full-time on-site. You will greet patients, check in/out, schedule appointments, answer phones, update records, and support billing and front-desk operations in a busy family medicine practice.

The successful candidate will be detail-oriented, possess strong communication skills, handle confidential information with care, and be proficient with basic office equipment and electronic medical

Qualifications

• Experience with clerical tasks including scheduling, filing, and record maintenance.
• Ability to operate common office equipment and troubleshoot basics.
• Familiarity with electronic medical records and privacy regulations.
• Strong communication and reliability.

Responsibilities

• Greet patients and manage check-in/check-out.
• Answer phones, schedule appointments, and update patient information.
• Process forms and assist with billing and payments.
• Maintain organized medical records and ensure privacy standards.
• Coordinate with clinical staff to ensure smooth patient flow.

Skills

Phone etiquette

Patient communication

Scheduling

Record maintenance

Office equipment

Privacy compliance

Medical office experience

Education

Medical Office Assisting diploma

Equivalent experience

Tools

EMR software

Practice management software

Job description

Company Description

CORNERSTONE FAMILY CLINIC is a community-focused medical practice dedicated to providing accessible, high-quality primary care to individuals and families. The clinic emphasizes a welcoming, patient-centered environment where teamwork and respect guide daily interactions. Staff members collaborate closely with healthcare professionals to support comprehensive care and smooth clinic operations. CORNERSTONE FAMILY CLINIC values reliability, professionalism, and compassionate service in every patient encounter.

Role Description

The Medical Office Assistant is a full-time, on-site role based at CORNERSTONE FAMILY CLINIC in Kamloops, BC. This position supports daily clinic operations by greeting patients, managing check-in and check-out procedures, and scheduling appointments. The Medical Office Assistant responds to phone inquiries, updates patient information, processes forms, and maintains organized medical records in accordance with privacy standards. Daily tasks include handling correspondence, preparing examination rooms with required supplies, and assisting with billing or payment processing as needed. The role also involves using office equipment, coordinating with clinical staff to ensure smooth patient flow, and providing clear, courteous communication to patients and visitors.

Qualifications

• Strong phone etiquette and professional communication skills with patients, families, and healthcare staff.
• Experience with administrative assistance and clerical skills, including scheduling, filing, and record maintenance.
• Ability to operate and troubleshoot basic office equipment, such as multi-line phone systems, printers, scanners, and fax machines.
• Attention to detail, strong organizational skills, and the ability to manage multiple tasks in a busy clinical environment.
• Basic computer proficiency and familiarity with electronic medical record or practice management systems (or willingness to learn).
• Demonstrated reliability, professionalism, and respect for patient confidentiality and privacy regulations.
• Previous experience in a medical office or healthcare setting is an asset.
• Relevant certificate or diploma in Medical Office Assisting or a related field preferred, or equivalent experience.