Medical Office Administrator - Casual On Call

IIPCT; Bancroft; On-site; CAD 42,000 - 60,000; Full time

Job summary

IIPCT is seeking a Medical Office Administrator to support our Indigenous-led primary care team in Bancroft, Ontario. The role ensures smooth clinic operations, patient greetings, appointment management, and accurate health records in line with PHIPA and clinic policies.

The ideal candidate will have a medical office background, proficiency with EMR and Microsoft Office, and strong organizational and interpersonal skills to thrive in a fast-paced, team-oriented environment.

Qualifications

• Medical Office Administration diploma or equivalent education/experience
• Minimum 1-2 years' experience in a medical or health care office setting preferred
• Proficiency with electronic medical records (EMR) systems and Microsoft Office Suite
• Knowledge of PHIPA privacy regulations
• Strong interpersonal, communication, and organizational skills
• Ability to multi-task and work in a busy environment with competing priorities
• Experience working with Indigenous communities or understanding of Indigenous cultures, values, and traditions is considered an asset
• Good understanding of privacy and confidentiality requirements

Responsibilities

• Greet and assist patients in a friendly, professional, and culturally sensitive manner
• Schedule, confirm, and manage patient appointments
• Answer telephone and email inquiries, directing them appropriately
• Maintain patient records in compliance with PHIPA and clinic policies
• Process referrals, requisitions, and other medical documentation
• Provide administrative support to clinical staff, including data entry and correspondence
• Assist with clinical flow, ensuring patient comfort and timely service
• Coordinate with external health service providers and community partners as needed
• Maintain IIPCT's values in the provision of culturally safe
• Maintain professional, respectful & cordial internal relations between staff, health services providers as well as community partners.

Skills

Interpersonal skills

Organizational skills

Communication

Multi-tasking

Education

Medical Office Administration diploma or equivalent education/experience

Tools

EMR systems

Microsoft Office Suite

Job description

Tsi Kanonhkhwatsheriyo IIPCT is an Indigenous-led Primary Care Team dedicated to providing culturally safe, holistic, and patient-centered health care to our community. Our interdisciplinary team includes physicians, nurse practitioners, nurses, mental health professionals, and traditional healing coordinators. We work to address the physical, mental, emotional, and spiritual needs of our patients while respecting Indigenous knowledge, traditions, and values.

POSITION SUMMARY

The Medical Office Administrator plays a key role in ensuring the smooth operation of our clinic. This position is responsible for providing administrative and clerical support to our health care team, greeting and assisting patients, managing appointments, and maintaining accurate health records. The ideal candidate will have strong organizational skills, cultural awareness, and the ability to work effectively in a fast-paced, team-oriented environment.

Key Responsibilities

• Greet and assist patients in a friendly, professional, and culturally sensitive manner
• Schedule, confirm, and manage patient appointments
• Answer telephone and email inquiries, directing them appropriately
• Maintain patient records in compliance with PHIPA
  and clinic policies
• Process referrals, requisitions, and other medical documentation
• Provide administrative support to clinical staff, including data entry and correspondence
• Assist with clinical flow, ensuring patient comfort and timely service
• Coordinate with external health service providers and community partners as needed
• Maintain IIPCT's values in the provision of culturally safe
• Maintain professional, respectful & cordial internal relations between staff, health services providers as well as community partners.

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

• Medical Office Administration diploma or equivalent education/experience
• Minimum 1-2 years' experience in a medical or health care office setting preferred
• Proficiency with electronic medical records (EMR) systems and Microsoft Office Suite
• Knowledge of PHIPA privacy regulations
• Strong interpersonal, communication, and organizational skills
• Ability to multi-task and work in a busy environment with competing priorities
• Experience working with Indigenous communities or understanding of lndigenous cultures, values, and traditions is considered an asset
• Good understanding of privacy and confidentiality requirements

CONDITIONS OF EMPLOYMENT:

• Must be able to provide a clear Vulnerable Sector check
• Must have current CPR/First Aid and AED certification
• Must have a valid 'G' Driver's License, clear Driver's Abstract