Medical Administration Clerk

Durham; Oshawa; On-site; CAD 42,000 - 48,000; Full time

Job summary

Durham College in Oshawa is seeking a dedicated Medical Administration Clerk to join the Campus Health and Wellness Centre. This full-time temporary role runs Sept 2026 to March 2028, with a payband E and starting rate $30.43 per hour.

You will handle reception, triage, billing, and medical records, using the campus EMR and a range of software. The successful candidate brings a two-year medical office admin diploma and at least three years in a medical setting.

Qualifications

• Two-year diploma or equivalent in Medical Office Administration.
• Minimum 3 years in a medical office environment.
• Customer service specifically related to medical practice and dealing with patients in crisis.
• Knowledge of medical procedures/medical terminology and alternate service billing.
• Use of medical EMR system required.
• Some accounting background is an asset.
• Knowledge of insurance companies and third party billing an asset.

Responsibilities

• Provides reception, clerical and customer service support.
• Greet clients by phone, electronically and in person; manage referrals in clinic EMR.
• Schedules calendars for the medical clinic, lab, physicians, nurses and external providers.
• Maintains medical records per policy and regulatory guidelines.
• Billing and collection through student insurance and student accounts; work with WSIB.
• Uses a variety of software programs.
• Trains and supports work-study students in the office.

Skills

Customer service

Reception

Clerical duties

Medical EMR

Billing

Office administration

Education

Medical Office Administration Diploma

Tools

EMR software

Accounting software

Job description

Medical Administration Clerk
COMPETITION NO. SS26-43

AboutDurham College:
Durham College (DC) is a leading post-secondary institution thatsupports students to develop career-ready skills for the ever-changing jobmarket. With a focus on experiential learning, led by expert faculty, throughfield placements, applied research, co-ops and other hands-on opportunities, DCgrads are known for having the skills and knowledge they need to adapt to theever-changing workforce.

A leader in innovative teaching and learning, Durham College offers awide range of market-driven programs across multiple disciplines, includingculinary management, farming and horticulture, business, IT, construction andtrades, science and technology, health care, engineering, social and communityservices, media, art and design.

Our modern campuses in Oshawa and Whitby offer145 programs – including six bachelor’s degrees and 11apprenticeship programs – tomore than 11,000 full-time post-secondary and nearly3,000 apprenticeship students. In addition, we have more than 16,000 studentregistrations in professional and part-time learning. More than 120,000 alumnirepresent the college, both locally and around the world.

DC hasan estimated annual economic impact of more than $913 million on Durham Regionand is proud to be an active and engaged member of the communities we serve bycontributing resources and expertise to enhance social and economic well-beingthrough partnerships, investments and collaboration.

Position Information:

Full-time SupportStaff Position Opportunity; Temporary Employee Replacement (see Appendix D of collective agreement): September 2026to March 2028
Payband: E;Starting Rate: $30.43; Four Year Rate: $35.11
Department: Campus Health and Wellness Centre
Hours: 35 hours per week (1) one hour lunch; Mon – Fri (7:00 am – 3:00 pm)
Reporting To: Manager, Campus Health Centre
Campus Location: Oshawa
Vacancy Status:Existing vacancy

Duties and Responsibilities:

Under the direction of the Office Manager ofthe Campus Health and Wellness Centre, the incumbent provides office andadministrative duties which include reception, clerical and customer servicesupport, triaging, insurance billing and reconciling duties.

• Provides a high degree of customer service in a timely manner, while responding to inquiries by telephone, electronically and in person. Greet clients by phone, electronically and in person. Follow-up on referrals sent by physician through clinic EMR, inform clients of office policies and record patient data.
  
• Schedules multiple calendars and appointment schedules for the medical clinic, lab, physicians, clinic nurses, mental health workers, and external providers/partnerships.
  
• Prepares and maintains medical records in accordance with Campus Centre policy, Ontario Health Information, Health Information Custodian Protection Act and guidelines set by the Ontario Medical Association.
  
• Billing and collection through student insurance companies, student accounts using accounting standards and procedures in accordance with DC/Ontario Tech finance department. Dealing with third party insurance such as WSIB.
  
• Utilizes a variety of software programs
  
• Guides, trains, andanswers questions of work study students in the office setting.

Qualifications:

• 2-year Diploma or equivalent in Medical Office Administration
  
• Minimum 3 years in a medical office environment.
  
• Customer services specifically related to medical practice, eg. Dealing with patients in crisis.Knowledge of medical procedures/medical terminology and alternate service billing.
  
• Use of medical EMR system required.
  
• Some accounting background an asset.
  
• Knowledge of insurance companies and third party billing an asset.

Durham College invites applications from all qualified individuals. Durham is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Human Resources (HR) department and an HR assistant will work with you to meet your needs.

We thank you for your interest in employment with Durham College however, only those candidates selected for an interview will be contacted.

Land Acknowledgement

Durham College is situated on the traditional lands of the First Peoples of the Mississaugas of Scugog Island First Nation. These lands are covered under the Williams Treaties and rest within the traditional territory of the Anishinaabeg. We offer our gratitude to the Indigenous Peoples who care for and, through the treaty process, share the lands on which we live, learn, teach and prosper today.