Media Technology Analyst, Sr., (MTA), Bell Media

BCE Inc.; Toronto; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision and mental健康?

Job summary

Bell Media is seeking a Senior Media Technology Analyst to ensure reliable, scalable live OTT streaming across the Medialive/MediaPackage/CDN stack. You’ll drive end-to-end support, optimize pipelines, and perform deep-dive diagnostics into encoding and delivery systems.

You’ll work in a hybrid Toronto-area role, collaborating with cross-functional teams and CDN partners to maintain QoS/QoE with advanced telemetry and incident response.

Qualifications

• Bachelor’s degree in CS/engineering or equivalent experience.
• 5+ years in digital media, broadcast or live OTT/streaming ops.
• Expert in video streaming standards (HLS/DASH/CMAF) and codecs (H.264/H.265/AV1).
• Hands-on with AWS Live video services and cloud infra.
• Scripting in Python/Bash for automation and telemetry.
• Experience with PagerDuty and New Relic.
• Strong troubleshooting using network/tools like Wireshark.
• Excellent communication and collaboration skills.

Responsibilities

• Deploy and operate live streaming service flows in staging and production.
• Maintain and optimize live video ingestion/transcoding pipelines (AWS tools).
• Troubleshoot streaming issues across HLS, DASH, SRT.
• Collaborate with CDN partners to optimize delivery and routing.
• Support DRM and SSAI Live integrations.
• Implement telemetry/monitoring (ELK, Grafana, CloudWatch) for QoS/QoE.

Skills

Troubleshooting

Communication

Collaboration

Python

Bash

Telemetry

QoS/QoE

OTT/Streaming

Education

Bachelor’s degree in Computer Science, Engineering, or related fields

Tools

AWS Media Services

AWS Elemental

AWS MediaLive

AWS MediaPackage

AWS CloudFront

PagerDuty

New Relic

Wireshark

Charles Proxy

Job description

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Media Technology Analyst, Sr., (MTA), Bell Media

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.

At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.

Position: Media Technology Analyst, Sr. (MTA), Bell Media

Location: Toronto/GTHA

Salary: Commensurate with qualifications and experience

Job Status: Full-time Unionized

Role Overview

We are looking for a Senior Media Technical Analyst to join our Media Live Pipeline team. You will be responsible for ensuring the reliability, scalability, and performance of our live OTT digital streaming platforms. This role involves end-to-end technical support, pipeline optimization, and deep-dive diagnostics of video encoding, packaging, and supporting CDN delivery networks.

Key Responsibilities

• Implement, provision, test and deploy live streaming service flows in staging and production environments.
• Maintain, monitor, and optimize live video ingestion and transcoding pipelines (AWS Elemental, AWS MediaLive, AWS MediaPackage, AWS CloudFront, etc).
• Troubleshoot complex streaming issues across HLS, DASH, and SRT protocols.
• Collaborate with CDN partners (Fastly, Cloudfront, Akamai) to optimize video delivery and routing.
• Integrate and support digital rights management (DRM) and dynamic ad insertion (SSAI Live) systems.
• Implement and leverage telemetry and proactive monitoring systems (ELK, Grafana, CloudWatch, Various Probe solutions, etc) to track Quality of Service (QoS) and Quality of Experience (QoE).

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related fields — or equivalent practical experience.
• 5+ years of experience in digital media, broadcast engineering, or live OTT/streaming engineering and operations.
• Expert knowledge of video streaming standards (HLS, MPEG-DASH, CMAF) and compression codecs (H.264/AVC, H.265/HEVC, AV1).
• Practical experience and proficiency with cloud infrastructure (specifically AWS Media Services for live video).
• Solid script development skills (Python, Bash) for system automation including telemetry collection and correlation.
• Experience with Pager Duty and New Relic tools.
• Excellent troubleshooting skills utilizing tools such as Wireshark, Charles Proxy and AWS tools.
• Excellent communication and collaboration skills

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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