Customer Lifecycle Manager

AlgaeCal; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Generous healthcare package

Monthly team events

Flexible Stat Holidays

Weekly team lunches

Casual dress code

Professional development opportunities

Job summary

A leading health-focused company in Vancouver seeks a Media Team Leader to oversee video content creation and lead a team of editors and videographers. You will be responsible for ensuring that project timelines are met while maintaining high standards and driving sales through engaging video assets. The ideal candidate has extensive experience in video editing, team management, and a strong creative vision. A generous healthcare package and professional development opportunities are included.

Qualifications

• 5+ years of experience in video editing and motion graphic animation.
• 3+ years of experience in leading and managing teams.
• Strong knowledge of DaVinci Resolve and Adobe Creative Suite.

Responsibilities

• Ensure video assets resonate with the audience and drive sales.
• Lead a team of video editors and specialists.
• Conduct regular reviews and provide constructive feedback.
• Establish goals aligning with company vision.
• Oversee the recruitment for the Media Team.

Skills

Video editing

Motion graphic animation

Leadership and team management

Knowledge of DaVinci Resolve

Adobe Creative Suite

Graphic design skills

Digital marketing knowledge

Understanding of budgeting

Tools

DaVinci Resolve

Adobe Premiere Pro

Adobe After Effects

Adobe Photoshop

Adobe Illustrator

Frame.io

Studio Binder

Miro

Job description

Senior Eyeball Hunter Wanted: Your resume proves you can lead a team of editors, videographers, photographers, and creators with clarity, accountability, and high standards. You’re great at keeping projects on schedule, improving processes, developing talent, and turning out video content that captures attention, educates consumers, and drives sales. If that sounds like you — and you’re passionate about direct-response videography — you might be the Media Team Leader AlgaeCal is looking for.

This job will give you ALL the feels.

At AlgaeCal, we’re driven by a single idea: to end the fear of bone loss. In the United States, an estimated 54 million people have low bone density.

The good news? AlgaeCal has the world’s only clinically-backed natural solution to this problem. We give hope to everyone worried about bone loss. If that excites you, you’ll find no better place to continue your career than at AlgaeCal.

Responsibilities

• Ensuring every video asset resonates with our audience and drives sales.
• Leading a growing team of 5 video editors, videographers, and media specialists who know how to create content that sells.
• Conducting regular team reviews, offering feedback and opportunities for growth, while ensuring every video tells a compelling story and exceeds our KPI’s.
• Establishing measurable goals for the team, focusing on both short‑term and long‑term objectives. These OKRs should align with company vision, ensuring that the team stays focused on high‑impact work.
• Conducting performance reviews to track individual and team progress. Provide constructive feedback and recognize achievements to foster a growth‑driven culture.
• Scheduling regular one‑on‑ones with each member of the team to discuss career goals, challenges, and opportunities for growth. Making sure these conversations are collaborative and focused on providing the support they need to succeed.
• Overseeing the recruitment process to ensure that new hires in the Media Team are aligned with the team’s values and creative direction. Prioritize skills and cultural fit while ensuring diversity of thought and approach.
• Staying on top of timelines, resources, and budgets to make sure projects are delivered on time and within scope—no surprises.
• Designing split tests and analyzing performance metrics to continually improve video and graphic content, making everything more effective.
• Keeping up with industry trends and innovations, always looking for fresh ways to elevate content and capture attention.
• Understanding our customers and ensuring every piece of content delivers value and keeps them coming back.

Qualifications

• 5+ years of experience in video editing and motion graphic animation. We’ll expect to be wowed by your portfolio.
• 3+ years of experience in leading and managing teams. You’re not just a doer; you’re a proven leader who knows how to guide a media team to create assets that sell products or services.
• A yoda‑like knowledge of DaVinci Resolve and Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator).
• Experience working with Frame.io, Studio Binder, and Miro.
• Solid graphic design skills—you’ve got the eye and the talent to make visuals pop.
• Stay on top of the latest AI tools and know how to use them to make production faster, more efficient, and more effective, without compromising creative quality.
• A background in digital marketing & e‑commerce. You’re not just a producer, you’re a salesperson with a camera! You understand how video assets play a role in sales letters, funnels, and paid media ads.
• A solid grasp of budgeting and finance basics.
• Experience in the health or supplement industry is a plus.

Qualities That Make You An Ideal Teammate

• You’re humble, you put the team and others’ needs ahead of your own.
• You’re hungry to learn more.
• You’re people smart, in the sense that you’re a great teammate.

Benefits

• A generous healthcare package.
• Monthly team events and activities.
• Flexible Stat Holidays with the option to bank days for later use.
• Weekly team lunches.
• Casual dress code.
• Incredible dog‑friendly, Yaletown office one block from SkyTrain.
• Professional Development: You’ll get the opportunity to attend conferences and workshops that will enhance your skills, expand your network, and drive your career forward. We’ll cover fees, accommodation, travel, meals, and related materials.

Compensation

Salary will be discussed during the interview process.