Media Manager, Operations

Adelphi Group; Toronto; On-site; CAD 70,000 - 85,000; Full time

Job summary

Critical Mass is seeking a Manager, Media Operations to keep the day-to-day media engine running. You will bridge media planning, ad tech and campaign execution across teams and partners, ensuring accuracy and timely delivery in a regulated financial services environment.

You will report to senior operations leadership, bring order to complex workflows, and uphold a high standard of compliance and data integrity in a fast-paced setting.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• 3–6 years of experience in media operations, agency operations or media coordination.
• Prior financial services client experience strongly preferred.
• Understanding of compliance within highly regulated environments.

Responsibilities

• Campaign and workflow management: oversee lifecycle of digital and traditional media campaigns; standardize workflows.
• Trafficking and quality assurance: partner on trafficking, tagging, and QA; ensure campaigns are set up and measured correctly.
• Financial and budget operations: manage media budgets, track pacing and actuals, handle billing and reconciliation.
• Data and reporting: maintain clean data and produce clear client/internal reports.
• Compliance and governance: uphold client billing, brand safety and data privacy standards.

Skills

Excel proficiency

Communication

Project management

Multitasking

Education

Bachelor's degree or equivalent

Tools

Google Campaign Manager

The MediaOcean suite

Adobe

Job description

Agency:

Critical Mass

Job Function:

Media

Job Subfunction:

Media Operations

Job Description:

The Manager, Media Operations keeps the day-to-day media engine running. The role sits where media planning, ad tech and campaign execution meet and owns the workflows that move campaigns from setup through trafficking, budget tracking, pacing and reconciliation. The role requires a high degree of rigor and fluency in compliance across the financial services media environment.

This person serves as a connective point across planning, investment, finance and analytics and reports into senior operations leadership. The work suits someone who brings order to complex processes, holds a high bar for accuracy, and is steady under deadline pressure.

Core Responsibilities:

Campaign and workflow management: oversee the full lifecycle of digital and traditional media campaigns, coordinating creative assets, spec sheets and production timelines across internal teams and outside partners. Standardize workflows so they run consistently and efficiently.

Trafficking and quality assurance: partner with ad ops, media and marketing science teams on trafficking, taxonomy, naming conventions, pixel and tag setup. Monitor live campaigns and run quality checks, so every campaign is set up, measured, and delivered correctly.

Financial and budget operations: collaborate with the planning, investment, finance and marketing science teams to manage media budgets, track pacing and actuals, govern budget revisions and confirm that billing, invoicing and reconciliation are accurate and on time.

Data and reporting: work with the marketing science and media teams to maintain clean data, validate spend and produce clear, accurate reporting for client and internal audiences.

Compliance and governance: Maintain client billing and audit procedures, brand safety standards and data privacy requirements. Ensure that data, technology and platform usage meet the standards of a highly regulated financial services environment.

Process documentation: maintain playbooks, operating procedures, workflow documentation support onboarding and training ontools and best practices.

Qualifications:

Bachelor’s degree, or equivalent work experience

3–6 years of experience in media operations, agency operations or media coordination across functions

Prior financial services client experience strongly preferred

Understanding of compliance within highly regulated environments, particularly how data, technology and platform decisions are governed for financial services clients

Working knowledge and hands‑on experience across the platforms used to run media operations (Google Campaign Manager, theMediaoceansuite, Adobe, and others)

Strong Excel skills (including pivot tables and lookups) and overall comfort with the MS Office suite

Strong organizational and project management skills, with the ability to handle several campaigns at once under tight deadlines

Clear, thoughtful communicator who works well across teams and levels

Detail oriented, highly organized and self‑motivated

Toronto: $70,000-$85,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in‑office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/