Media Manager, Operations

Critical Mass; Toronto; On-site; CAD 70,000 - 85,000; Full time

Job summary

Critical Mass in Toronto is seeking a Manager, Media Operations to oversee the day-to-day media engine, guiding workflows from setup through trafficking, budget tracking, pacing and reconciliation in a highly regulated financial services environment.

The role requires 3–6 years in media operations, hands-on with Google Campaign Manager, Mediaocean and Adobe, and advanced Excel skills. In-office policy applies.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3–6 years in media operations or agency operations.
• Experience with compliant, regulated financial services campaigns.
• Hands-on with Google Campaign Manager, Mediaocean, Adobe.
• Strong Excel skills (pivot tables, lookups) and MS Office.
• Excellent organizational and project management skills.
• Clear, thoughtful communicator across teams.

Responsibilities

• Campaign and workflow management across digital and traditional media campaigns.
• Trafficking and QA with ad ops, media, and marketing science teams.
• Manage media budgets, pacing, revisions, and billing reconciliation.
• Data and reporting: validate spend and produce clear client/internal reports.
• Maintain billing, audit procedures, brand safety, and data privacy compliance.
• Develop and maintain playbooks and training materials.

Skills

Communication

Organization

Attention to detail

Project management

Education

Bachelor’s degree or equivalent

Tools

Google Campaign Manager

Mediaocean

Adobe

Microsoft Excel

Job description

Job Description

The Manager, Media Operations keeps the day-to-day media engine running. The role sits where media planning, ad tech and campaign execution meet and owns the workflows that move campaigns from setup through trafficking, budget tracking, pacing and reconciliation. The role requires a high degree of rigor and fluency in compliance across the financial services media environment.

Agency

Critical Mass

Job Function

Media

Job Subfunction

Media Operations

Core Responsibilities

• Campaign and workflow management: oversee the full lifecycle of digital and traditional media campaigns, coordinating creative assets, spec sheets and production timelines across internal teams and outside partners. Standardize workflows so they run consistently and efficiently.
• Trafficking and quality assurance: partner with ad ops, media and marketing science teams on trafficking, taxonomy, naming conventions, pixel and tag setup. Monitor live campaigns and run quality checks, so every campaign is set up, measured, and delivered correctly.
• Financial and budget operations: collaborate with the planning, investment, finance and marketing science teams to manage media budgets, track pacing and actuals, govern budget revisions and confirm that billing, invoicing and reconciliation are accurate and on time.
• Data and reporting: work with the marketing science and media teams to maintain clean data, validate spend and produce clear, accurate reporting for client and internal audiences.
• Compliance and governance: Maintain client billing and audit procedures, brand safety standards and data privacy requirements. Ensure that data, technology and platform usage meet the standards of a highly regulated financial services environment.
• Process documentation: maintain playbooks, operating procedures, workflow documentation support onboarding and training on tools and best practices.

Qualifications

• Bachelor’s degree, or equivalent work experience
• 3 –6 years of experience in media operations, agency operations or media coordination across functions

Prior Financial Services Client Experience Strongly Preferred

• Understanding of compliance within highly regulated environments, particularly how data, technology and platform decisions are governed for financial services clients
• Working knowledge and hands-on experience across the platforms used to run media operations (Google Campaign Manager, the Mediaocean suite, Adobe, and others)
• Strong Excel skills (including pivot tables and lookups) and overall comfort with the MS Office suite
• Strong organizational and project management skills, with the ability to handle several campaigns at once under tight deadlines
• Clear, thoughtful communicator who works well across teams and levels
• Detail oriented, highly organized and self-motivated

Toronto: $70,000-$85,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

Toronto: $70,000-$85,000