Match Service Manager

Playtime Casino; Hanover; Sur place; CAD 50 000 - 61 000; Plein temps

Avantages offerts par ce poste

Full benefits

Retirement plan

Fun work environment

Discounts for family & friends

Development opportunities

Résumé du poste

Gateway Casinos & Entertainment Limited in Ontario, Canada, is seeking a dining-room operations supervisor for a busy steakhouse environment. You will oversee shift operations, mentor staff, and ensure premier guest service while driving profitability and consistent brand standards.

You will also assist in marketing assets, events, and product promotions across social and traditional media, while delivering accurate cash handling and compliance with policies.

Qualifications

• Three years supervisory experience in a high-volume, fine dining setting or equivalent.
• World Host/Super Host or similar customer service certification.
• WHMIS training preferred.
• Wine knowledge or experience is an asset.
• Excellent spoken and written communication.
• Proficient with Word, Excel, email and presentation software.
• Experience with Point of Sale systems.
• Strong problem-solving skills and attention to detail.
• Goal-driven and highly organized with reliable time management.
• High level of customer service and guest relations.

Responsabilités

• Maintains expert knowledge of upcoming events, products and promotions.
• Ensure profitability by achieving financial and performance goals.
• Supervise the shift operation and all staff/guest functions.
• Motivate staff to deliver exceptional service and guest experiences.
• Train employees in food handling, service standards and procedures.
• Manage team efficiency and operational needs.
• Handle opening/closing procedures including cash-outs and daily sales reporting.
• Ensure policy compliance and cash management.
• Enforce alcohol service policies and responsible service standards.

Connaissances

Supervisory experience

World Host / Super Host

WHMIS training

Wine knowledge

Communication skills

Computer skills

POS system experience

Problem-solving

Organized / detail oriented

Customer service excellence

Outils

POS system

Microsoft Office

Description du poste

Job Type: Full-Time (Temporary)

Wage: $55 281.00/annum to start

The Gateway to Your Future

You are a service expert who thrives in the dynamic world of the dining room. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for someone like you, who can match our standards.

You know how to throw a good party and make everyone feel special and welcome. In this key role, you will oversee restaurant operations while providing management support in the dining room. You will also help in attracting and maintaining guests by assisting in developing marketing assets on social and traditional media. You drive the success of our restaurant through the promotion of events and products and ensure premier customer service and product knowledge for our guests.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
• Ensures profitability of steakhouse operations by achieving financial and performance goals.
• Supervises the shift operation, including all employee and guest related functions.
• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
• Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
• Manages team efficiencies as it pertains to the operation?s needs.
• Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
• Maintains compliance with policies and procedures.
• Responsible for cash management activities.
• Enforces Smart Servet and company policies on guests' consumption of alcohol.

What You Bring

• Three years supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
• World Host/Super Host certificate or similar customer service programs.
• WHMIS training preferred.
• Wine knowledge or experience as a Wine Steward an asset.
• Excellent communication skills ? both speaking and written.
• Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
• Experience with Point of Sale system.
• Excellent problem-solving skills.
• Goal driven and organized.
• High level of customer service skills, ability to communicate with guests to ensure satisfaction.
• Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.