Match Service Manager

Gateway Casinos and Entertainment Limited; Hanover; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Full benefits package

Retirement savings plan

Development and training opportunities

Family and friends discounts on travel

Job summary

Gateway Casinos & Entertainment Limited is seeking a dining-room operations leader to oversee restaurant activities and support the management team. You will help attract guests through social and traditional media assets while ensuring premier service and product knowledge across our steakhouse operations.

The role emphasizes staff motivation, training in food handling, and achieving financial and performance goals within a busy, high-volume environment.

Qualifications

• Three years supervisory experience in a high-volume, full-service setting.
• World Host/Super Host certificate or similar customer service programs.
• WHMIS training preferred.
• Excellent communication skills both spoken and written.
• Experience with Point of Sale system and cash handling.

Responsibilities

• Oversee restaurant operations while providing management support in the dining room.
• Motivate staff to deliver excellent service and guest satisfaction.
• Assist in developing marketing assets on social and traditional media.
• Manage opening/closing procedures, cash-out and daily sales reporting.
• Enforce policies on guest alcohol consumption and compliance.

Skills

Supervisory experience

Customer service

Communication

POS system

Cash handling

Problem solving

Team leadership

Wine knowledge

Tools

POS system

Job description

The Gateway to Your Future

You are a service expert who thrives in the dynamic world of the dining room. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for someone like you, who can match our standards.

Description

Position at Playtime Casino

Job Type: Full-Time (Temporary) Wage: $55 281.00/annum to start

The Gateway to Your Future

You are a service expert who thrives in the dynamic world of the dining room. Guided by a commitment to superior ingredients, global flavours, unique cooking techniques, and engaging service, Match is looking for someone like you, who can match our standards.

You know how to throw a good party and make everyone feel special and welcome. In this key role, you will oversee restaurant operations while providing management support in the dining room. You will also help in attracting and maintaining guests by assisting in developing marketing assets on social and traditional media. You drive the success of our restaurant through the promotion of events and products and ensure premier customer service and product knowledge for our guests.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
• Ensures profitability of steakhouse operations by achieving financial and performance goals.
• Supervises the shift operation, including all employee and guest related functions.
• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
• Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
• Manages team efficiencies as it pertains to the operation?s needs.
• Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
• Maintains compliance with policies and procedures.
• Responsible for cash management activities.
• Enforces Smart Servet and company policies on guests' consumption of alcohol.

What You Bring

• Three years supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
• World Host/Super Host certificate or similar customer service programs.
• WHMIS training preferred.
• Wine knowledge or experience as a Wine Steward an asset.
• Excellent communication skills ? both speaking and written.
• Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
• Experience with Point of Sale system.
• Excellent problem-solving skills.
• Goal driven and organized.
• High level of customer service skills, ability to communicate with guests to ensure satisfaction.
• Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.