Food & Beverage Supervisor

Grand Villa Casino; Edmonton; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Full benefits package for full-time

Retirement savings plan

Exciting, supportive and fun work env.

Family and friends discounts on travel

Development and training opportunities

Job summary

Grand Villa Casino in Edmonton seeks a proactive dining-room supervisor to lead front-of-house operations, manage staff, and ensure excellent guest service. You will balance people management with daily paperwork and contribute to menu planning for high-quality service.

The role requires leadership, strong communication, and a flexible schedule including evenings and weekends. Benefits include health coverage, retirement plan, and training opportunities.

Qualifications

• Experience leading front-of-house teams in a hospitality setting.
• Proven ability to motivate staff and manage multiple tasks under pressure.
• Strong customer-service orientation and relationship-building.
• Knowledge of food-safety requirements and regulatory compliance.

Responsibilities

• Manages staff service activities, resources, budget and scheduling.
• Supervises and mentors the team; recruitment, training, and performance evaluation.
• Contributes to menu selection and ensures high front-of-house quality.
• Maintains knowledge of company policies and coordinates events.

Skills

Leadership

Customer service

Team management

Scheduling

Education

FoodSafe Level 1 Certification

DealUs In training completed

Job description

Job Type: Full-Time
Salary: $55,281

The Gateway to Your Future

With a combination of your proactive leadership style and genuine interest in customers, you will pave the way for a highly motivated team to create the ideal dining experience!

Use your passion for food and business to manage the front-of-house activities and ensure the best in service and quality.

We Provide

• Full benefits package for full-time employees


• Retirement savings plan


• Exciting, supportive and fun work environment


• Family and friends discounts on travel, tech, food, beverage, and fitness


• Development and training opportunities

A Great Fit, if You

• Take initiative in resolving issues and can empower a team to excel


• Love building relationships, and encouraging open communication and collaboration


• Manage your time well while handling multiple tasks under pressure


• Enjoy the excitement of casino operations


• Balance the strategic with the hands-on


• Are keen on the details and like to balance people interaction with daily paperwork


• Feel most energetic at night and benefit from working flexible hours, evenings, and weekends

Key Responsibilities

• Manages staff service activities, resources, budget and scheduling


• Supervises and mentors the team; conduct recruitment, training, task allocation, and performance evaluation


• Contributes to the menu and ensures that front-of-house offerings are of the highest caliber


• Maintains and promotes updated knowledge of company policies and procedures


• Collaborates with management and coordinates food and beverage service for special events

What You Bring

• 1 to 2 years experience in restaurant supervision or an equivalent combination of education, and experience


• The ability to obtain registration with either the BCLC, AGLC or AGCO (based on province)


• FOODSAFE Level 1 Certificate (In BC) / Mini Food Safety Course (In Alberta)


• DealUs In training completed prior to start date (In Alberta)


• Leadership skills – able to direct and supervise staff


• Customer service skills – able to exceed guest expectations


• Able to lift up to 15 pounds

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.