Massage and Body Technician Unrestricted (Full-time)

Fairmont; Victoria; On-site; CAD 62,000 - 70,000; Full time

Benefits offered by this job

Discounted hotel rates

Employee and friends discounts at Fair

Dining discounts at Pacific Northwest–

Job summary

Fairmont Empress in Victoria, BC, seeks a Massage and Body Technician Unrestricted (Full-time) to deliver professional massage and body treatments to hotel guests.

The role requires massage certification, current licenses, and excellent communication. You will maintain the treatment area, support spa operations, and contribute to exceptional guest experiences at a Forbes-recognized hotel.

Qualifications

• Certification from an accredited school of Massage is required.
• All professional licenses must be current.
• Excellent communication and organizational skills.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Perform massage and body treatments while maintaining client comfort.
• Perform 30, 45, 60 and 90 minute massage sessions.
• Ensure awareness of guest needs and expectations and respond accordingly.
• Maintain supplies and cleanliness of the massage area.
• Assist guests with hotel facilities information and services.
• Follow safety and sanitation policies.

Skills

Spa experience

Massage certification

Communication skills

Team player

Education

Massage certification (accredited school)

Job description

Massage and Body Technician Unrestricted (Full-time)

• Full-time
• Job-Category: Wellness & Recreation
• Job Type: Permanent
• Job Schedule: Full-Time

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2025 and 2026 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold roomsand a newly renovated lounge are ready to accommodateguests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through Greenshields
• Access toour company-matchedDefined ContributionPension Plan(DCPP)
• Opportunity to develop your talent throughcoaching andour Leadership Mentoring Programs
• Hourly rate + estimate range commission: 45 to $51

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Perform massage and body treatments while maintaining the clients comfort at all times
• Perform 30, 45, 60 and 90 minute massage and body treatments
• Ensure individualized guest service through acknowledging and responding to their needs and expectations
• Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area
• Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order
• Actively participate in other areas of the Spa Operation such as product knowledge and retail sales
• Ensure awareness of current trends in body treatments
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Your experience and skills include:

• Previous experience in a Spa preferred
• Certification from an accredited school of Massage required
• All professional licenses are to be current
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking. Frequent bending and kneeling. Occasional lifting and carrying up to 20lbs. Occasional pushing and pulling.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment:

Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.