Fairmont Spa Attendant Unrestricted Full-time

Fairmont Hotels & Resorts; Victoria; On-site; CAD 31,684 - 37,195; Full time

Benefits offered by this job

Discounted hotel rates

Friends & Family discounts

Wellness program

Complimentary meals during shifts

Uniform laundering

Company pension plan

Job summary

Fairmont Empress in Victoria, BC, is seeking an enthusiastic spa/hospitality team member to deliver professional, friendly service while assisting in spa operations.

The role emphasizes guest care, knowledge of spa treatments, and high standards of cleanliness and safety in a world-renowned hotel setting. Competitive hourly pay and comprehensive benefits are provided.

Qualifications

• Previous Spa or Hospitality experience preferred
• CPR and First Aid certification preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist in the operation of all spa departments and to have knowledge of all Spa treatments
• Maintain linen inventory to and from laundry on a scheduled basis
• Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc.
• Prepare rooms for treatments according to specified guideline
• Maintain the facility in peak sanitary condition at all times and report any equipment deficiencies
• Maintain locker rooms in a tidy manner and ensure all amenities are stocked
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Skills

Excellent communication

Organizational skills

Interpersonal skills

Reliable and responsible

Job description

Company Description

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views. The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

Job Description

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through GreenShield
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly pay rate at $23.36 to 26.70

What You Will Be Doing

• Consistently offer professional, friendly and engaging service
• Assist in the operation of all spa departments and to have knowledge of all Spa treatments
• Maintain linen inventory to and from laundry on a scheduled basis
• Direct Members and Guests to appointments and assist them with the use of sauna, steam, whirlpool etc.
• Prepare rooms for treatments according to specified guideline
• Maintain the facility in peak sanitary condition at all times and report any equipment deficiencies
• Maintain locker rooms in a tidy manner and ensure all amenities are stocked
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Previous Spa or Hospitality experience preferred
• CPR and First Aid certification preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to)

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Frequent bending, kneeling, pushing, pulling
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Team and Working Environment

Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award‑winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting‑edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!