Marketplace Growth Advisor — eCommerce

Metro Inc.; Toronto; In loco; CAD 62.000 - 94.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible schedule to promote work/life

Group insurance from the first day

Very competitive pension plan

Generous holiday policy

Personal days

Employee Assistance Program

Free parking

Opportunity for professional developm​

Descrizione del lavoro

METRO is seeking an Advisor, eCommerce Growth Ontario to support growth, performance and ongoing development of third-party marketplace partnerships across Ontario banners. The role requires collaboration with external partners and cross-functional teams to plan and execute growth initiatives and improve the customer experience.

You will analyze data, monitor performance, and coordinate operational improvements to drive eCommerce sales and profitability, while supporting annual planning and

Competenze

• Bachelor's degree in business administration, marketing, digital marketing, eCommerce or another relevant discipline.
• Three or more years of relevant experience in eCommerce, digital marketing, retail, marketplace management, project coordination, business analysis or a related field.
• Experience working with third-party marketplaces, delivery platforms, digital commerce partners or external technology providers is an asset.
• Strong analytical skills and the ability to translate data into clear findings and actionable recommendations.
• Demonstrated ability to coordinate cross-functional initiatives involving multiple stakeholders.

Mansioni

• Support the development and execution of growth strategies for third-party marketplace channels across Ontario.
• Monitor sales, customer, operational and financial performance; identify trends, opportunities and areas requiring corrective action.
• Prepare recurring performance reports, partner business reviews and recommendations for internal stakeholders.
• Analyze performance variances and coordinate required adjustments with Finance, Operations, internal teams and external partners.
• Use a data-driven approach to recommend initiatives that improve sales, traffic, conversion, customer engagement, order frequency and profitability.
• Support annual planning, sales forecasts, marketplace growth targets and competitive intelligence.
• Act as a key day-to-day contact for assigned marketplace partners and build productive relationships with participating stores and internal business teams.
• Coordinate requirements and deliverables with Operations, IT, product catalogue teams, Marketing, Merchandising, Finance, Payments, Legal, Information Security, Customer Service and marketplace partners.
• Identify and prioritize issues affecting product availability, pricing, promotions, catalogue accuracy, store visibility, order execution and the customer experience.
• Maintain and communicate accurate lists of participating banners, stores, services, operating schedules and holiday hours.
• Coordinate the investigation and resolution of operational, technical, customer-service and partner-related issues, including ServiceNow and information-security requests.
• Develop and maintain procedures, reference materials, process documentation and operational communications; recommend scalable solutions for recurring issues.
• Coordinate marketplace promotional and seasonal initiatives with Marketing, Merchandising, Media and external partners.
• Support offers, featured-product programs, seasonal themes, cross-selling opportunities and other marketplace activations while ensuring alignment with brand standards and business objectives.
• Track promotional performance and recommend improvements for future activations.
• Support the review, validation and reconciliation of marketplace invoices, fees, credits and financial adjustments.
• Coordinate with Finance and marketplace partners to investigate discrepancies, resolve outstanding items and maintain accurate supporting documentation.

Conoscenze

Analytical skills

Cross-functional coordination

Project management

Communication skills

Digital marketplaces knowledge

Data-driven decision making

Formazione

Bachelor's degree in business/marketing/eCommerce

Strumenti

Excel

PowerPoint

Dashboards

Descrizione del lavoro

METRO is seeking an Advisor, eCommerce Growth Ontario to support growth, performance and ongoing development of third-party marketplace partnerships across Ontario banners. The role requires collaboration with external partners and cross-functional teams to plan and execute growth initiatives and improve the customer experience.

You will analyze data, monitor performance, and coordinate operational improvements to drive eCommerce sales and profitability, while supporting annual planning and