Marketing Operations Coordinator, Promotions and Loyalty [AQ-25707]

Aquent; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Aquent partners with a household-name retailer to shape customer campaigns, loyalty promotions, and flyer updates, ensuring flawless execution and measurable impact across channels.

You will coordinate with marketing planners and external partners, manage promotions up to ten weeks in advance, and maintain high standards of accuracy through documented workflows.

Qualifications

• Experience in marketing operations, campaign execution, promotions coordination, or similar process-driven roles.
• Strong organizational skills with detail-oriented, deadline-driven task management.
• Excellent communication to coordinate across internal teams and external partners.

Responsibilities

• Execute and maintain loyalty promotions and marketing updates using established systems.
• Track promotional changes and ensure flawless implementation.
• Manage daily and weekly workflows against promotional calendars up to 10 weeks ahead.
• Review, validate, and audit promotional data to resolve discrepancies quickly.
• Coordinate with marketing planners, stakeholders, and external partners on updates.
• Run operational reports and provide status updates on campaign progress.
• Follow documented workflows to maintain accuracy and quality.

Skills

Marketing operations

Campaign execution

Promotions coordination

Advanced Excel

Attention to detail

Communication

Structured processes

Tools

Excel (Advanced)

SQL queries

Job description

Are you ready to play a pivotal role in shaping the shopping experiences of millions? Aquent is partnering with a household-name retail giant to find a detail-oriented professional who will bring major marketing campaigns and loyalty promotions to life. In this role, your work will directly influence customer engagement and drive business success on a massive scale, serving as the crucial link between creative marketing strategy and flawless operational execution.

About Our Client Partner

Our client partner is a leading, highly recognizable retailer dedicated to delivering exceptional value and innovative experiences to its customers. By partnering with Aquent, you will gain access to a supportive, collaborative environment equipped with established processes, comprehensive training, and the tools you need to succeed from day one.

The Opportunity and Your Impact

In this dynamic operational role, you will be the backbone of customer-facing initiatives, ensuring that every promotional campaign, loyalty offer, and flyer update is executed with absolute precision. You will collaborate across teams, manage complex promotional timelines up to ten weeks in advance, and turn data into seamless real-world customer experiences. This is a fantastic opportunity to dive deep into the mechanics of retail operations and make a highly visible impact within a major brand.

What You’ll Do

• Execute and maintain high-impact loyalty promotions and marketing updates using established operational systems.
• Track and manage promotional changes, additions, and deletions to ensure flawless implementation.
• Manage daily and weekly operational workflows against promotional calendars, planning up to 10 weeks in advance.
• Review, validate, and audit promotional data to identify and resolve discrepancies swiftly.
• Coordinate seamlessly with marketing planners, internal stakeholders, and external partners to align on promotional updates.
• Run operational reports, track outstanding deliverables, and provide clear status updates on campaign progress.
• Meticulously follow documented workflows to maintain the highest standards of accuracy and quality.

What You’ll Bring

• Proven experience in marketing operations, campaign execution, promotions coordination, or a similar process-driven role.
• Strong organizational skills with a track record of managing recurring tasks, detailed schedules, and tight deadlines.
• Advanced Excel skills, including proficiency with VLOOKUP, data filtering, formatting, and validation.
• Exceptional attention to detail and a proactive approach to identifying and correcting errors.
• Excellent communication skills to coordinate activities across various internal teams and external partners.
• Comfort working within structured, repetitive processes while consistently delivering high-quality, accurate results.

Nice to Have

• Experience in retail promotions, flyer operations, or e-commerce environments.
• Familiarity with loyalty programs, cashback offers, rewards, or broad promotional campaigns.
• Experience running basic SQL queries or working with operational reporting tools.
• Experience directly coordinating promotional updates with third-party vendors.