Market Production System Expert (Calgary)

Konica Minolta Business Solutions; Calgary; Sur place; CAD 90 000 - 130 000; Plein temps

Résumé du poste

Konica Minolta offre une opportunité d’Expert Systèmes de production pour diriger et optimiser les solutions d’impression production à l’échelle du Canada. Vous installerez, soutiendrez et optimiserez des systèmes, tout en mentorant les équipes de service et en soutenant le développement commercial.

Le candidat idéal démontre de fortes compétences techniques, en communication et en leadership, avec une expérience confirmée dans l'impression production et la gestion de projets.

Qualifications

• Minimum 8 ans d'expérience en service technique dans l'impression à production.
• Connaissance avancée des systèmes de production couleur et monochrome.
• Maîtrise de la calibration, RIP, Fiery et Creo.
• Compétences en installations MFP et déploiement réseau.
• Disponibilité pour voyager jusqu'à 50 % et documents de voyage valides.
• Excellentes compétences en communication et en leadership.
• Capacité à encadrer et diriger des discussions techniques.

Responsabilités

• Leadership technique et support: revues techniques régionales et webinars.
• Conduire les revues mensuelles de performance produit / techniciens.
• Soutien expert pour résolution de problèmes complexes (sur site et à distance).
• Interpréter schémas et manuels pour équipements d'impression numérique.
• Réaliser des évaluations sur site et à distance des équipements défaillants.
• Documenter les procédures d'installation à travers le Canada.

Connaissances

Technical service

Production print knowledge

Color management

Networking

Diagnostic tools

Mentoring

Communication skills

Travel readiness

Independent work

Time management

Formation

GED or high school diploma

Community college certificate in Electronic Engineering Technology

Post-secondary education preferred

Outils

CompTIA A+

Network+

CDIA+

Microsoft MCP/MCITP

Description du poste

Overview

Si ce poste est situé au Canada, veuillez visiter notre site français à l'adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d'emploi indiqué ci-dessus afin de consulter cette offre d'emploi en français.

Konica Minolta is seeking a Market Production Systems Expert to serve as a technical leader and market advocate for our production print systems across Canada. This role is responsible for installation, support, and optimization of production systems, while also mentoring service teams and supporting business development. The ideal candidate is a self-motivated expert with strong technical, communication, and leadership skills.

Responsibilities

• Technical Leadership & Support: Conduct regional and market technical reviews, team meetings, and webinars.
• Lead monthly reviews of product and technician performance.
• Provide expert-level support for complex problem resolution, both onsite and remotely.
• Interpret and utilize wiring diagrams and repair manuals for digital press equipment.
• Conduct onsite and remote assessments of malfunctioning equipment.
• Serve as a market advocate and technical expert for production print systems.
• Documentation & Training: Document installation procedures for production print equipment across Canada.
• Train local technicians on installation protocols and ongoing support practices.
• Lead branch advocate sessions and mentor team members on technical and soft skills.
• Actively engage in learning opportunities and apply new knowledge to enhance the customer experience.
• Pre-Sales Support: Assist with prospect engagements and proposal development.
• Support the initiation of new business opportunities through technical consultation.
• Post-Sales Support: Troubleshoot complex customer issues and end-user workflow challenges.
• Ensure customer requirements are met with high-quality technical solutions.
• Consulting & Project Work: Occasionally create and manage Statements of Work (SOW) for consulting engagements.
• Perform additional tasks and projects as assigned by management.
• Other Duties/Projects: As assigned

Qualifications

• High School diploma or GED required; post-secondary education or equivalent preferred.
• Community College Certificate in Electronic Engineering Technology is an asset.
• Minimum 8 years of technical service experience in the production print industry. Industry certifications: CompTIA A+, Network+, CDIA+, Microsoft MCP or MCITP (or equivalent experience)
• Strong working knowledge of production print hardware, services, and solutions offerings.
• Product Expertise: Superior knowledge of color and monochrome production systems.
• Color Management: Expert in calibration, RIP configurations, Fiery, and Creo.
• Networking: Skilled in complex MFP installations and advanced network troubleshooting.
• Solutions Knowledge: Strong understanding of the solutions portfolio and user-level applications.
• Software & Systems: Proficiency in interpreting technical data and using diagnostic tools.
• Business & Communication Skills: Demonstrates a strong focus on maximizing product performance, cost efficiency, and quality.
• Excellent verbal and written communication skills.
• Proven ability to mentor, coach, and lead technical discussions.
• Strong time management, organizational, and multitasking abilities.
• Ability to prioritize and organize work independently without direct supervision.
• Willingness to travel up to 50%, including after-hours and weekend travel.
• Must maintain valid travel documents for travel within Canada and the U.S.
• Valid driver's license, insurance, and access to a personal vehicle.
• Ability to sit or stand for extended periods during travel or customer engagements.
• Highly responsible, self-motivated, and able to work independently under pressure.

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About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions's (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on th