Manufacturing Customer Service Specialist

Malach-Metal-and-Machining; Oak Bluff; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Training opportunities

Competitive compensation

Team-oriented culture

Job summary

Malach Metal and Machining in Manitoba is seeking a Customer Service Representative to be the primary contact for inquiries, orders, and delivery updates. You will collaborate with Sales, Production, Shipping, and Engineering to ensure accurate information and timely responses.

The role emphasizes building strong customer relationships, managing order details, and maintaining records, while safeguarding confidential information.

Qualifications

• Previous customer service experience preferred.
• Experience in manufacturing, metal fabrication, or B2B customer service is an asset.
• ERP or order management systems experience is an asset.

Responsibilities

• Serve as a primary contact for customers by phone and email with professional, timely support.
• Respond to inquiries regarding orders, production status, shipping, and account information.
• Maintain accurate customer records, orders, notes, and communication history.

Skills

Customer service

Communication

Attention to detail

ERP experience

Tools

JobBOSS ERP

Microsoft Office

Job description

Malach Metal and Machining in Manitoba is seeking a Customer Service Representative to be the primary contact for inquiries, orders, and delivery updates. You will collaborate with Sales, Production, Shipping, and Engineering to ensure accurate information and timely responses.

The role emphasizes building strong customer relationships, managing order details, and maintaining records, while safeguarding confidential information.