Manufacturing Customer Service & Order Entry Coordinator

Muir Tapes & Adhesives Ltd.; Oakville; On-site; CAD 60,000 - 65,000; Full time

Job summary

Muir Tapes & Adhesives Ltd. in Oakville seeks a Manufacturing Customer Service & Order Entry Coordinator to manage daily order entry, review, and maintenance of customer orders with high accuracy.

You will help ensure orders are entered correctly and shipped on time, coordinating with sales, order management, supply chain and production. This role requires meticulous attention to detail, clear communication, and a proactive mindset to improve processes and create efficiencies, while supporting

Qualifications

• Maintain high accuracy in entering customer purchase orders into ERP and reviewing order details.
• Communicate clearly with customers and internal teams to resolve questions and issues.
• Identify gaps or ambiguities in orders and follow up to ensure complete information before processing.
• Support improvements to order management processes and data visibility.

Responsibilities

• Enter customer purchase orders into the ERP system accurately and promptly.
• Review orders for pricing, quantities, part numbers, and shipping details.
• Ensure order information aligns with customer requirements and internal standards.
• Maintain up-to-date order records and supporting documentation in the system.
• Identify missing information and follow up with internal or external contacts.
• Respond to inquiries about order status, product availability, and delivery timelines.
• Communicate issues or delays to relevant teams to enable quick resolution.
• Support Sales, Order Management, Production, and Supply Chain by keeping data accurate and visible.
• Monitor orders to ensure information is complete and ready for the next stage.
• Coordinate with Supply Chain, Procurement, and Production on material availability and timing.
• Assist with resolving discrepancies, pricing differences, quantities, and documentation gaps.
• Look for opportunities to improve order entry accuracy and reduce rework.

Skills

Attention to detail

Clear communication

Follow-through

Process improvement

Tools

ERP system

Job description

Manufacturing Customer Service & Order Entry Coordinator

About this position

About Muir Tapes & Adhesives Ltd.

Muir Tapes & Adhesives (MTA) is a leading supplier to automotive and industrial manufacturers, with over 60 years of experience delivering high‑performance, custom tape and adhesive solutions. Originally founded as 3M’s Canadian specialty tape converter and distributor, MTA has evolved into a trusted partner to OEMs and industrial customers across North America, with three manufacturing facilities in Ontario.

We are a customer‑centric organization driven by continuous improvement and a strong ONE TEAM culture. Our mission is simple: to help manufacturers make things better.

About the Role

The Order Entry Coordinator is responsible for supporting the day-to-day order management process by entering, reviewing, and maintaining customer orders with a high level of accuracy. This role helps ensure customer purchase orders are entered correctly and shipped on time and in full. By guaranteeing that information flows smoothly between customers, sales, order management, supply chain, and production teams.

What you'll do

The Order Entry Coordinator plays an important role in keeping orders organized, accurate, and moving through the system in a timely manner. This position requires strong attention to detail, clear communication, follow-through, and a proactive mindset focused on improving processes, finding efficiencies, and supporting overall business and customer satisfaction.

Qualifications

Order Entry & Administration

• Enter customer purchase orders into the ERP system accurately and in a timely manner.
• Review purchase orders for completeness, including pricing, quantities, part numbers, product details, shipping information, and required documentation.
• Confirm that order information aligns with customer requirements, quotes, and internal order standards.
• Maintain accurate and up-to-date order records, notes, and supporting documentation in the system.
• Identify missing or unclear information and follow up with the appropriate internal or external contact to resolve issues before orders move forward.

Customer & Internal Communication

• Respond to customer and internal inquiries related to order status, order details, product availability, and delivery timelines for orders entered by this role.
• Provide clear and timely updates when clarification, documentation, or additional information is required.
• Communicate order issues, discrepancies, or delays to the appropriate team members to support quick resolution.
• Support Sales, Order Management, Production, Supply Chain, and Customer Service teams by keeping order information accurate and visible.

Order Coordination & Follow-Up

• Monitor entered orders to ensure required information is complete and ready for the next stage of the process.
• Support order allocation, scheduling, and release activities by ensuring system information is accurate and current.
• Coordinate with Supply Chain, Procurement, and Production when material availability, capacity, or order timing requires follow-up.
• Assist with resolving order discrepancies, including pricing differences, quantity issues, configuration questions, and documentation gaps.

Process Improvement & Business Support

• Look for opportunities to improve order entry accuracy, reduce rework, and create efficiencies in the order management process.
• Follow standard work, checklists, and documented procedures to support consistency and accuracy.
• Bring forward recurring issues, process gaps, or improvement ideas to help strengthen the overall order flow.
• Support a customer-focused and business-focused approach by helping orders move through the process efficiently and accurately.

About Muir Tapes & Adhesives Ltd.

Muir Tapes & Adhesives (MTA) is a leading supplier to automotive and industrial manufacturers, with over 60 years of experience delivering high‑performance, custom tape and adhesive solutions. Originally founded as 3M’s Canadian specialty tape converter and distributor, MTA has evolved into a trusted partner to OEMs and industrial customers across North America, with three manufacturing facilities in Ontario.

We are a customer‑centric organization driven by continuous improvement and a strong ONE TEAM culture. Our mission is simple: to help manufacturers make things better.

About the Role

The Order Entry Coordinator is responsible for supporting the day-to-day order management process by entering, reviewing, and maintaining customer orders with a high level of accuracy. This role helps ensure customer purchase orders are entered correctly and shipped on time and in full. By guaranteeing that information flows smoothly between customers, sales, order management, supply chain, and production teams.

What you'll do

The Order Entry Coordinator plays an important role in keeping orders organized, accurate, and moving through the system in a timely manner. This position requires strong attention to detail, clear communication, follow-through, and a proactive mindset focused on improving processes, finding efficiencies, and supporting overall business and customer satisfaction.

Qualifications

Order Entry & Administration

• Enter customer purchase orders into the ERP system accurately and in a timely manner.

• Review purchase orders for completeness, including pricing, quantities, part numbers, product details, shipping information, and required documentation.

• Confirm that order information aligns with customer requirements, quotes, and internal order standards.

• Maintain accurate and up-to-date order records, notes, and supporting documentation in the system.

• Identify missing or unclear information and follow up with the appropriate internal or external contact to resolve issues before orders move forward.

Customer & Internal Communication

• Respond to customer and internal inquiries related to order status, order details, product availability, and delivery timelines for orders entered by this role.

• Provide clear and timely updates when clarification, documentation, or additional information is required.

• Communicate order issues, discrepancies, or delays to the appropriate team members to support quick resolution.

• Support Sales, Order Management, Production, Supply Chain, and Customer Service teams by keeping order information accurate and visible.

Order Coordination & Follow-Up

• Monitor entered orders to ensure required information is complete and ready for the next stage of the process.

• Support order allocation, scheduling, and release activities by ensuring system information is accurate and current.

• Coordinate with Supply Chain, Procurement, and Production when material availability, capacity, or order timing requires follow-up.

• Assist with resolving order discrepancies, including pricing differences, quantity issues, configuration questions, and documentation gaps.

Process Improvement & Business Support

• Look for opportunities to improve order entry accuracy, reduce rework, and create efficiencies in the order management process.

• Follow standard work, checklists, and documented procedures to support consistency and accuracy.

• Bring forward recurring issues, process gaps, or improvement ideas to help strengthen the overall order flow.

• Support a customer-focused and business-focused approach by helping orders move through the process efficiently and accurately.

The pay range for this role is:
60,000 - 65,000 CAD per year(MTA (HQ) - Oakville)