Manager, Wholesale Integrated Systems and Process

Arc'teryx Equipment; North Vancouver; Hybrid; CAD 108,000 - 142,000; Full time

Benefits offered by this job

Health & wellbeing

RRSP matching

Time off

Parental leave top-up

Employee discounts

Job summary

Arc'teryx Equipment in North Vancouver is seeking a Manager, Integrated Systems and Process to own strategy, design, and enablement of business processes and supporting technologies across the Commercial organization. You will transform complexity into scalable workflows and drive adoption through change management.

The role is based in North Vancouver with a hybrid schedule. You will lead a cross-functional team, partner with Sales, Product, Supply Chain, Finance and Technology to improve

Qualifications

• Bachelor's degree in Business, Information Systems, Technology Management, Commerce, or related discipline.
• 7+ years of experience supporting business operations, commercial technology, sales enablement, business systems, program management, or related field.
• Experience leading technology-enabled cross functional initiatives in complex environments, from concept through implementation and adoption.
• Experience managing people and developing high-performing teams.
• Experience managing third-party vendors, technology partners, and strategic business relationships.
• Strong business acumen and ability to connect technology investments to measurable business outcomes.
• Strong project and program management capabilities, including managing competing priorities across multiple initiatives.
• Strong analytical skills and use data to inform decisions and problem solve.
• Working knowledge of ERP systems, workflow tools, CRM platforms, or related technologies.
• Remain highly flexible and adaptable when faced with ambiguity.
• Balance autonomy and collaboration.

Responsibilities

• Lead global strategy, governance, and roadmap for wholesale ERP and technology that support Wholesale and Commercial Operations.
• Conduct root-cause analysis to identify process gaps, inefficiencies, and improvement opportunities.
• Manage and develop a team responsible for implementation of system and process changes, including driving adoption, change management, and communication plans.
• Translate complex business requirements and process issues into scalable solutions that improve operational efficiency, data quality, and user experience.
• Monitor system performance, user feedback, and business outcomes to identify opportunities for continuous improvement.
• Establish governance frameworks, documentation standards, and operating procedures that support sustainable global growth.
• Lead cross-functional initiatives that connect commercial processes, technology solutions, and business objectives across regions and channels.

Skills

Cross-functional leadership

Project management

Data-driven decisions

ERP knowledge

Change management

Stakeholder management

Strategic thinking

Education

Bachelor's degree in Business/IS/Tech Mgmt/Commerce

Tools

ERP systems

CRM platforms

Workflow tools

Job description

As Manager, Integrated Systems and Process, you own the strategy, design, improvement, and enablement of business processes and supporting technologies across the Commercial organization. You transform operational complexity into scalable workflows, helping teams work more effectively through process excellence, systems adoption, cross-functional collaboration, and change management.

Partnering closely with business functions, Supply Chain, Technology, and Data & Analytics teams, you identify opportunities, solve operational challenges, and drive initiatives that enhance efficiency, adoption, and business performance. You balance strategic thinking with practical execution, bringing structure and clarity to ambiguous problems while enabling teams to adopt new ways of working.

This is a role with visible impact and broad exposure across the organization. You will help shape how business processes evolve, influence system improvements, and support capabilities that enable sustainable, long-term growth.

This role is based out of our North Vancouver office and is open to a hybrid work schedule. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The Wholesale Operations team is a cross-functional group whose focus is to support commercial growth through scalable processes, technology solutions, and operational excellence. We partner closely with Sales, Product, Supply Chain, Finance, and Technology teams to improve how we work, strengthen the partner experience, and build capabilities that enable the future growth of Arc'teryx's global Wholesale business.

If you were in the Manager, Integrated Systems and Process role now, here are some of the core activities you would be doing:

• Leading the global strategy, governance, and roadmap for wholesale ERP and technology that support Wholesale and Commercial Operations
• Conducting root-cause analysis to identify process gaps, inefficiencies, and improvement opportunities
• Managing and developing a team responsible for implementation of system and process changes, including driving adoption, change management, and communication plans to ensure teams are equipped to maximize system capabilities
• Translating complex business requirements and process issues into scalable solutions that improve operational efficiency, data quality, and user experience
• Monitoring system performance, user feedback, and business outcomes to identify opportunities for continuous improvement
• Establishing governance frameworks, documentation standards, and operating procedures that support sustainable global growth
• Leading cross-functional initiatives that connect commercial processes, technology solutions, and business objectives across regions and channels

Here are some of the things you could be working on in the future:

• Developing long-term business process and systems strategies that improve scalability, integration, automation, and reporting capabilities leading to efficient and consistent execution across commercial functions
• Leading the implementation and integration of new technologies and capabilities that strengthen collaboration between Sales, Product, Merchandising, and Supply Chain teams
• Representing the wholesale channel in cross-functional initiatives, providing business expertise and functional requirements to ensure processes, systems, and solutions support the achievement of business objectives, targets, and strategic priorities.
• Growing team capabilities through coaching, succession planning, and the development of subject matter expertise in a collaborative, high-performing team environment

Are you our next Manager, Integrated Systems and Process?

• You have completed a bachelor's degree in Business, Information Systems, Technology Management, Commerce, or a related discipline
• You have 7+ years of experience supporting business operations, commercial technology, sales enablement, business systems, program management, or a related field
• You have experience leading technology-enabled cross functional initiatives in complex environments, from concept through implementation and adoption
• You have experience managing people and developing high-performing teams
• You have experience managing third-party vendors, technology partners, and strategic business relationships
• You possess strong business acumen and can connect technology investments to measurable business outcomes
• You have strong project and program management capabilities, including managing competing priorities across multiple initiatives
• You have strong critical thinking and problem-solving skills, with the ability to translate complex business requirements and process issues into practical and scalable solutions
• You have strong analytical skills and use data to inform decisions, and problem solve
• You have working knowledge of enterprise resource planning systems, workflow tools, CRM platforms, or related technologies
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration

Compensation:

The salary range for this role is: CAD$108,000 -CAD$142,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support - Parental leave top-up and a nesting period for new parents.
• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.