Manager, V2500 Engine Program

MTU Aero Engines AG; Delta; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Generous relocation package

Company pension

Extended Medical and Dental Programs

Disability Insurance

Life Insurance

Vision Care and Rx

Free On-site Parking

Job summary

MTU Maintenance Canada Ltd. in Delta, BC, seeks a Manager, V2500 Engine Program to lead the Customer Account Management team, ensuring toolsets, processes, and clear customer communication to meet expectations.

You will coordinate shop visits, cost estimates, and cross-functional collaboration with Engineering, Production, and Supply Chain to optimize profitability and delivery. This role acts as Deputy to the Director, Engine Programs and requires a strong aviation background and leadership

Qualifications

• Bachelor's degree in Mechanical or Aerospace Engineering; Master's preferred.
• 3-4 years of customer-support experience in an aviation environment.
• Advanced knowledge of aero engines and V2500 specifics.
• Experience leading teams (2+ years).
• Familiarity with SAP customer support functions.
• Proficiency with MS Office and Windows OS.
• Second language ability depending on customer requirements.

Responsibilities

• Lead the CAM team to deliver best-in-class customer service.
• Coordinate shop visits, cost estimates, and documentation.
• Oversee contracts, invoicing accuracy and profitability.
• Collaborate with Engineering, Production, and Supply Chain.
• Ensure strong internal and external customer relationships.
• Act as Deputy to the Director, Engine Programs when needed.

Skills

Leadership

Customer service

Aerospace engineering

V2500 knowledge

SAP familiarity

MS Office

Windows OS

Second language

Education

Bachelor's in Mechanical or Aerospace Engineering

Master's degree preferred

Tools

SAP

MS Office

Windows OS

Job description

Company name: MTU Maintenance Canada Ltd.Business Address: 4300 80th Street, Delta, BC V4K 3N3Job type: Permanent, Full-timeWork Location: Delta, BCLanguage of Work: EnglishThe Manager, V2500 Engine Program is the leader responsible to ensure that the Customer Account Managers have the tools, knowledge and processes to execute best in class customer service. The team needs to ensure the primary liaison between the External Sales department (if applicable), Customers, the Engine Programs network, the Customer Account department, and internal production/logistics teams.Key responsibilities include facilitating professional customer communication and hosting and managing the assigned contracts. The manager needs to ensure that the team is set-up to professionally prepare the customer setups, oversee shop visit preparation and pre-WRB activities, including the collection and validation of all required customer documentation. The role also has responsibility to set standards in preparing and reviewing internal/external cost estimates, tracking shop visit expenses, and facilitating coordination with engineering, material supply chain, and production managers to ensure seamless collaboration.Additionally, the Manager is responsible for overseeing module or engine shop visits, maintaining visibility over work orders to meet customer requirements and satisfaction, and providing backup support for Customer Account Management (CAM) functions. The role includes invoice preparation and review, ensuring accuracy in financial transactions and achieving the required profitability goals.Strong customer communication skills and the ability to support new business opportunities are essential. Furthermore, the Manager, Engine Programs acts as the Deputy to the Director, Engine Programs and assumes the Director’s responsibilities in his/her absence.LeadershipBuild relationships within the MTU networkFoster an open, honest and fair working environment for the team internally and across locationEnsure all processes and requirements are clearly documented and understood by the teamCreate positive team environment open to change and feedbackProvide leadership, coaching, guidance as required and regular feedback to the teamPrograms RelatedSupporting bid management activities jointly with the Engine Programs responsible across locationLiaison with Engineering, Production, Material Supply Chain and other MTU locationsReviewing proposals, negotiation support, and business case inputs and supportPreparation of cross-functional contract and business reviews (internally and externally)Responsible to ensure engine allocation as per Operation Plan and planned as per agreed forecastShop Visit RelatedEnsure each shop visit follows in accordance with the shop visit execution process, technically, commercially and financiallyContract RelatedEnsure optimized contract management and post shop visit analysisOptimize the financial result in accordance with MTU guidelines.Responsible for coordination of on-call service and AOG support.Initiate customer complaint management and voice of the customer actions as requiredEnsure that after each shop visit (SV) the organization understands and action results for the next SVEnsure that effective customer set-up is achieved and that the customer requirements and budgets are effectively communicated to Operations and implemented prior to the shop visit.Build both strong internal and external customer relationships based on trust and reliabilityOther:Ensure appropriate communication with external and internal customersRepresent the customer effectively within MTU and possess and understanding of customer requirements and perspectiveBachelor/University degree in Mechanical or Aerospace Engineering. Masters preferred.3-4 years of experience in a customer support role in an aviation environmentAdvanced knowledge of aero engines and its characteristics and specificsKnowledge of the V2500 engine2+ years of people leadership experienceIntermediate knowledge of SAP customer support specific functions/transactionsIntermediate knowledge of Microsoft Operation System WindowsIntermediate knowledge of MS OfficePreferable second language depending on customer requirementsPerks:Generous relocation package available to eligible candidatesWe offer great benefits from your first day (no waiting period)100% match company pensionExtended Medical and Dental ProgramsDisability InsuranceEmployee and Family Assistance ProgramLife InsuranceVision Care and Rx Safety Vision ProgramFree On-site Parking