Manager, Talent Acquisition Operations

rbi; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Restaurant Brands International Inc. in Toronto is seeking a Manager, Talent Acquisition Operations to lead day-to-day recruiting operations, systems, and processes. You will partner with recruiters, HR, technology, and vendors to improve the candidate and hiring manager experience and drive efficiency.

This on-site role requires strong operational and analytical skills, experience with TA platforms, and the ability to implement scalable process improvements across markets.

Qualifications

• 4+ years in Talent Acquisition or TA operations or HR technology.
• Experience with recruitment data, dashboards, and reporting.
• Ability to translate business needs into scalable TA solutions.

Responsibilities

• Manage and improve day-to-day TA operational processes with focus on consistency and user experience.
• Support administration and optimization of TA technology platforms, workflows, configurations, and issue resolution.
• Analyze recruiting data and metrics to identify improvement opportunities.
• Collaborate with recruiters, HR, technology, and vendors to implement updates and resolve issues.
• Coordinate TA technology enhancements, integrations, testing, and rollout activities.
• Create and maintain process documentation and governance materials.
• Develop and deliver training for recruiters and hiring managers.
• Support change-management activities for new tools and processes.
• Manage vendor relationships and track deliverables.

Skills

TA ops

ATS admin

CRM experience

Data analytics

Change mgmt

Tools

HRIS

HR tech platforms

Dashboards

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

About the Opportunity

Join RBI's Talent Acquisition team as a Manager, Talent Acquisition Operations. In this hands‑on role, you will support the day‑to‑day effectiveness of our recruiting operations, systems, and processes. You will partner with recruiters, hiring managers, HR, Technology, and external vendors to improve the candidate and hiring‑manager experience, increase recruiter efficiency, and ensure consistent execution across markets.

This is an ideal opportunity for an operationally strong Talent Acquisition or HR Technology professional who enjoys solving problems, improving processes, and turning ideas into practical, scalable solutions.

This position is based at our Toronto, Canada Restaurant Support Center and is on‑site five days per week.

What You'll Work On

• Manage and improve day‑to‑day Talent Acquisition operational processes, with a focus on consistency, efficiency, and user experience.
• Support administration and optimization of TA technology platforms, including ATS and CRM tools, workflows, permissions, configurations, and issue resolution.
• Analyze recruiting data and operational metrics‑including time to fill, funnel conversion, source effectiveness, and system adoption‑to identify opportunities for improvement.
• Partner with recruiters, HR, HR Technology, Legal, Technology, and other internal teams to implement process updates and resolve operational issues.
• Coordinate and support TA technology enhancements, integrations, vendor releases, testing, and rollout activities.
• Create and maintain clear process documentation, standard operating procedures, job aids, and governance materials.
• Develop and deliver training and communications for recruiters, hiring managers, and other system users.
• Support change‑management activities for new tools, workflows, and process improvements, gathering feedback and helping drive adoption.
• Manage vendor relationships for assigned tools and services, including issue escalation, regular check‑ins, and tracking deliverables.

What You'll Bring

Technical & Platform Expertise

• Hands‑on experience administering, supporting, or optimizing an Applicant Tracking System, CRM, or related HR technology platform.
• Working knowledge of recruiting workflows, data fields, reporting, integrations, and user access management.
• Experience creating and interpreting recruitment reports and dashboards.
• Familiarity with automation and AI‑enabled recruiting tools that improve sourcing, screening, scheduling, or candidate engagement.

Operational & Analytical Thinking

• A process‑improvement mindset and ability to identify operational gaps, assess root causes, and implement practical solutions.
• Strong attention to detail, with the ability to manage multiple priorities and follow through on commitments.
• Comfort using data and feedback to make recommendations and measure the impact of changes.
• Ability to balance global standards with local business needs.

Stakeholder Engagement & Communication

• Ability to build productive relationships with recruiters, frontline managers, HR partners, technology teams, and vendors.
• Clear, concise written and verbal communication skills, including the ability to explain processes and systems to varied audiences.
• Experience developing training materials, facilitating user training, or providing system support.

Project & Change Leadership

• Experience coordinating projects, process rollouts, system enhancements, or technology implementations.
• Ability to organize project plans, track actions and risks, coordinate testing, and support successful adoption.
• Experience maintaining documentation and supporting compliance with established processes and data standards.

Required Qualifications

4+ years of professional experience in Talent Acquisition, Talent Acquisition Operations, HRIS, HR Technology, or a