Manager, Operations, BK, Canada

Restaurant Brands International; Toronto; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Paid parental leave

Telemedicine

Mental wellness support

Job summary

Restaurant Brands International is seeking an Operations professional to collaborate across field operations, marketing, supply chain, finance, and franchise teams for launches and promotions from an operations perspective.

You will coach a direct report, oversee end-to-end product launches, and manage projects on equipment, SOPs, and digital operations while coordinating with partner networks and franchisees across Canada.

Qualifications

• Bachelor's degree in Business, Operations Management, or related field.
• Strong project management skills, end-to-end oversight.
• Strong analytical ability to translate data into insights.
• Excellent written, verbal, and presentation skills.

Responsibilities

• Collaborate with field operations, marketing, supply chain, finance, and franchise teams to align launches and promotions from an operations perspective.
• Manage and develop one direct report, providing coaching and priorities.
• Support food product launches end to end, from testing to national rollout.
• Manage operations projects related to equipment, standards, and digital ops.
• Design and maintain SOPs and training resources for field and restaurant teams.
• Plan and logistics for training sessions and presentations with restaurant teams and franchisees.
• Manage relationships with third-party partners as subject matter expert.
• Analyze operational performance data to identify trends and improvements.
• Coordinate with US teams to share programs with Canada and strengthen support.
• Serve as key contact for franchisee/restaurant communications.

Skills

Project management

Analytical skills

Communication

Vendor negotiation

Presentation skills

Education

Bachelor's degree in Business/Operations Management

Tools

Microsoft Excel

PowerPoint

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of buildingthe most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the worlds largest quick service restaurant companies with nearly$45 billionin annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the worlds most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Roles and Responsibilities:

• Collaborate with field operations, marketing, supply chain, finance, and franchise teams to align launches, calendar activations, and digital promotions from an operations perspective.
• Manage and develop one direct report, providing coaching and clear priorities to support team performance.
• Support food product launches end to end, from initial product testing and market tests to national rollout.
• Manage operations projects from ideation to execution related to equipment, standards, and digital operations (e.g. loyalty, restaurant analytics platforms, delivery initiatives).
• Assist in designing, implementing, and maintaining SOPs and training resources - including training videos, guides, and virtual trainings - for the field and restaurant teams.
• Support the planning and logistics for training sessions and presentations involving restaurant teams and franchisees.
• Manage relationships with third-party partners, acting as the subject matter expert on their platforms and business operations.
• Analyze restaurant and franchisee operational performance data to identify trends and recommend improvements to guest experience and efficiency.
• Partner closely with US cross-functional teams to stay informed on initiatives, identify opportunities to bring relevant programs to Canada, and draw on US team resources to strengthen support for the Canadian business.
• Serve as a key point of contact for franchisee and restaurant communications, ensuring field teams and franchisees receive timely, accurate operational updates.
• Spend time working/conducting restaurant visits (monthly) to build a hands‑on understanding of the business and see how projects and initiatives affect restaurant operations and guest experience.
• Ability to travel up to 10-20% across Canada.

Required Skills and Experience:

• Bachelor's degree in Business, Operations Management, or a related field.
• 3-5 years of experience in restaurant operations, franchise operations, or operations analytics.
• Strong project management skills, with the ability to oversee initiatives end to end.
• Strong analytical skills, with the ability to synthesize data into clear, actionable insights.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Skilled in working with and negotiating with franchisees and external vendors.
• Excellent written, verbal, and presentation skills, including experience presenting to senior stakeholders.
• Strong organizational skills, with the ability to manage multiple priorities and adjust as business needs evolve.
• Experience in the QSR or franchise industry is a strong asset.
• Bilingual (English/French) proficiency is an asset.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.