Manager, Strategic Operations and IT Projects

Westfield State University; Toronto; On-site; CAD 104,000 - 123,000; Full time

Job summary

A leading educational institute in Toronto is seeking a Manager of Strategic Operations and IT Projects to enhance IT service delivery and manage various IT projects. The role involves significant leadership and collaboration, aiming to optimize processes and ensure high-quality support to the university's community. Candidates should possess advanced qualifications in computer science or related fields, with substantial experience in project management and IT services.

Qualifications

• Postgraduate education in relevant fields required.
• Minimum five years of leadership experience.
• Proficiency in IT service management frameworks.

Responsibilities

• Lead IT service delivery and project management.
• Oversee operational IT processes and service improvements.
• Communicate service updates and manage user engagement.

Skills

Leadership

Project Management

IT Service Management

Problem Solving

Negotiation

Education

Postgraduate degree in Computer Science or Information Systems

Job description

Manager, Strategic Operations and IT Projects

Date Posted: 06/23/2025
Req ID:43762
Faculty/Division: Ontario Institute for Studies in Education
Department: Education Commons
Campus: St. George (Downtown Toronto)

Description:

Canada’s only publicly funded all-graduate institute of teaching, learning and research in the field of education, OISE is recognized internationally as a leader in graduate education, initial and continuing teacher education, and research in education and human development. OISE is an integral part of the tri-campus University of Toronto—Canada’s most comprehensive institution of higher learning; consistently ranked as the #1 educational institution in Canada, as well as among the top universities in the world. Our continued placement as one of the world’s top educational institutions signifies our commitment to leave a lasting impact on the field. OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy. A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborative energy that few institutions in the world can claim.
At the heart of OISE's commitment to fostering innovation and excellence is the Education Commons. The Education Commons is integral to the success of the institute's academic and research programs, providing cutting-edge technological environments and information systems. Through collaboration with major research and development initiatives, the Education Commons designs, implements, and evaluates transformative digital tools and spaces that empower faculty, students, and researchers. By integrating advanced technologies with educational practices, the Education Commons ensures that OISE remains at the forefront of educational innovation and leadership. The Education Commons will provide, in collaboration with major research and development initiatives where appropriate, the iterative design, implementation and evaluation of technological environments and information space in which the academic and research programs of OISE are carried out. YOUR OPPORTUNITY: Under the general direction of the Director, Education Commons, the Manager, Strategic Operations and IT Projects provides leadership and technical expertise in the area of IT service delivery, process optimization, IT event management, day to day operations and IT project management As a hands-on technical Manager, the incumbent will provide technical guidance in the matters of end point management and administration, delivery of IT services and IT project management. Specifically, this role is responsible for establishing the service level expectations for all IT services that are delivered to OISE community with a focus on continual improvement, based on service metrics, KPIs and OISE community engagement. The incumbent is also responsible for communications as it relates to service outages, new services or updates to them, including functionality changes. Including promotion of training and workshops and leading business analysis and project management. This role is responsible for transitioning projects into operations and ensuring continuity of newly established service.This role will function in a highly matrixed environment where significant levels of collaboration and strong cooperation is achieved outside of the formal reporting lines while producing desired departmental outcomes withing the strategic framework. QUALIFICATIONS:

EDUCATION:A post graduate degree in the field of computer science, information systems, MBA or an equivalent combination of education and experience field or an equivalent combination of education and experience. EXPERIENCE: Minimum five years of people management/leadership experience. Proven experience in leading IT client services, audio visual areas of information technology. Expertise in integrating technologies and methodologies to suit and enhance technology in a University environment; Experience working in a shared services environment. SKILLS:

Highly knowledgeable in the teaching, learning, and research functions within a higher education context.Demonstrated knowledge of existing and emerging information systems technology.Excellent knowledge of IT Service Management frameworks (ITIL and COBIT)Demonstrated leadership, managerial, coaching, mentoring and team-building skillsExperience managing in a unionized environment.Demonstrated strong project management skills and ability to prioritize workload, multi-task, manage multiple priorities, as well as deal with unexpected emergencies as they ariseEffective problem-solving/troubleshooting skillExcellent ability to deal effectively with people at all levels and constituencies within OISE, the University, and in the education communityStrong operational excellence mindsetDemonstrated effective leadership in change managementDemonstrated skills in budget management and generating revenue in an academic settingSuperior oral, written, interpersonal and organizational skillsStrong customer service orientationAbility to work collaboratively and manage conflictAbility to make difficult decisions.OTHER:

Ability to drive change and build capabilities that effectively balance the needs between continuously exploiting capabilities to optimize operational efficiency and delivering innovative and agile IT services and solutionsProven ability to exercise sound judgment, tact, diplomacy and persuasionPublic sector strategic vendor and partner relationship managementStrong negotiation skills and superior ability to instill confidence in external and internal constituencies that their IT administrative needs will be metDemonstrated excellent leadership and interpersonal skillsAbility to work well under pressure and competing demandsAbility to work independently and as part of the leadership team

Closing Date: 07/03/2025,11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 4 -- Hiring Zone: $104,818 - $122,290 -- Broadband Salary Range: $104,818 - $174,698
Job Category: Administrative / Managerial

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Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

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