Manager, Store Vaughan Mills

Freedom Mobile; Vaughan; On-site; CAD 52,000 - 76,000; Full time

Job summary

Freedom Mobile Inc. in Canada is seeking a Store Manager to lead a busy retail location, deliver exceptional customer service, and drive sales performance.

You will mentor a team, set objectives, manage schedules, and resolve customer issues to retain loyalty while ensuring smooth operations and a culture of continuous growth across all metrics. The role requires coaching, effective communication with staff and executives, and ownership of day-to-day operations in a dynamic wireless retail

Qualifications

• Minimum 2-3 years of progressive retail management experience.
• Wireless industry experience preferred.
• Post-secondary diploma/degree an asset.

Responsibilities

• Lead a store team to deliver top performance and customer service.
• Provide frequent coaching and mentoring to staff.
• Empower employees to perform creatively and engagingly.
• Set objectives, direct actions and manage performance for improvement.
• Resolve customer issues quickly to retain customers.
• Communicate issues and company initiatives to staff and executives.
• Ensure efficient store operations through scheduling and recruitment.

Skills

Retail management

Wireless industry experience

Post-secondary education asset

Education

Post-secondary diploma/degree

Job description

Company Description

At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.

Does that sound like you? We’d love to meet you.

Short Description

Job Description

The role

We are currently looking for a Store Manager to join one of our exciting Retail locations on a full-time basis! Our successful candidate will create and support a positive team environment that builds morale and encourages top performance while improving store performance across all metrics through efficient supervision, goal setting and phenomenal customer service.

A typical day

Your primary daily interactions will be with Freedom Mobile customers and your team! As a Store Manager, you will…

• Be a natural leader and empower others to succeed in their job while encouraging a culture conducive to teamwork, continuous learning and growth and development
• Provide frequent coaching and mentoring to ensure the success of each employee and the team
• Empower your employees to perform to the best of their abilities in creative and engaging ways
• Set clear objectives, give direction and take corrective action as part of effective performance management with a commitment to improvement
• Take ownership for resolving all customer issues, with the ability to take swift and appropriate action in order to retain customers
• Clearly communicate issues and opportunities to executives and effectively relay company initiatives to staff
• Ensure efficient store operations through effective scheduling and recruitment

Qualifications

• Minimum 2-3 years of progressive retail experience in a management role
• Previous experience in the wireless industry is preferred
• Post-secondary diploma/degree an asset

Additional Information

• Salary: Commensurate with qualifications and experience.
• Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
• Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities.
• This posting is for an existing vacancy.

Check out our Activity Report for an overview of the projects to which you could contribute !

We value your uniqueness !

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique!

We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.